Two things about failure we should accept
The other day, someone told me they don’t use the word ‘failure’ in their house. ...
Deal with Difficult People / strategies for dealing with difficult people
How to tell someone their behaviour is unacceptable: the FEWER script
Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t ...
Deal with Difficult People / strategies for dealing with difficult people
Put-Downs: How to respond to them
Put-downs can hurt “If your brains were dynamite, there wouldn’t be enough to blow your ...
How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)
First, the video (It has captions so you can watch it without disturbing others.) ...
Nine handy hints for giving compliments and avoiding the pitfalls
It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. ...
If someone doesn’t ‘get’ what you’re talking about, do everyone a favour: say it’s your fault.
Trevor asked for a second chance My friend Trevor told me a story and it ...
52 Types of Difficult People / Deal with Difficult People
The Patronizer: one of the 52 types of difficult people.
#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job ...
52 Types of Difficult People / Deal with Difficult People
The Dismissive: one of the 52 types of difficult people.
#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved ...
52 Types of Difficult People / Deal with Difficult People
Self-Appointed Boss: one of the 52 types of difficult people.
This is the 47th blog in which I give a brief overview of one of ...