The Concept of Best Practice Behaviour

The Problem

The world’s getting more and more complex – not less. We’re communicating with more and more people, in more and more ways and more and more often.

We mightn’t be in the same office as them. We mightn’t be in the same city or even the same country. But nonetheless, we’re interacting with, and we need to get on with, more and more people.

But there’s a problem. Or a challenge if you like. And it’s this: Not everyone is good at working with other people.

The solution

We need to act and we need to act now.

If we want our workplaces, our homes and our community groups to run smoothly, we need to do something. And we need to do it now. We need to help people get on with others and help them to put their best foot forward – first time, every time.

We need to help them behave, communicate and ultimately perform, in the best possible way.

And the way to do it is by helping them, and whole organisations, step up to and embrace the principles and strategies encompassed in what I call Best Practice Behaviour.

Best Practice Behaviour To The Rescue

Best Practice Behaviour gives us the framework we need to get the best from people.

First we have Declare Standards – this is what we expect from people.

Then we have Develop Capacity – which is all about helping staff to live up the expectations.

And third we have Normalise Success which is all about making sure living up to expectations is what staff do every day, not just something to be admired when it happens every now and then.

Best Practice Behaviour is essential for our future success in business, government, schools, families, community and life itself. And it applies to management, leadership, customer service, teamwork, employee engagement and whatever else because these are just contexts. They’re just contexts in which Best Practice Behaviour needs to occur.

When we fail to live up to Best Practice Behaviour, the result is disharmony and conflict, and low morale and extra stress. So to cope, we find ourselves putting band-aids on problems.

And the problems with band-aids? They’re temporary and they fall off.

A short video

A short explanation of the concept of Best Practice Behaviour.

When Staff Are Engaged and Productive

Problems are solved, resistance dissolves, and blockages cease to exist. It happens when staff are fully aligned and (more or less) singing from the same song sheet.

But Sometimes Things Don’t Go According to Plan

Cohesive teams can fracture, and harmony might unravel.

It can impact one or more of these areas:

  • It hurts the business overall.
  • It creates friction and distrust amongst work colleagues.
  • It affects customers – they sense that something is not quite right.
  • It affects lenders and shareholders.
  • It may impact the wider community.

This is why it’s vital to nip any problems in the bud – before they get out of hand.

Have a confidential chat with Mark – he is happy to help.