Resources
Resources to help you deal with difficult people, manage staff and leaders, and more.
Video: How to Master Tough Conversations and Deal with Difficult People
This is a 2-hour education and training program. It’s filled with information and moves along at a fast pace. You get heaps of down-to-earth practical strategies you can immediately use–ones that work! It can be used by you as an individual or by a group.
$90 for individuals
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FREE video series: The 11 essential non-verbal communication skills
An absolutely FREE series of short videos delivered to you. No selling. No telling you to buy this or that. Nothing; just the videos showing the 11 Essential Visual Communication Skills. These skills enhance the quality of your communication – one-on-on, at staff meetings and when presenting.
FREE
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How to deal with people who are poorly behaved or difficult: a list of strategies
There are way too many strategies out there for ‘dealing with bad behaviour and dealing with difficult people’ which aren’t realistic and are unlikely to work in the real world. These strategies are practical, realistic and down-to-earth. And more importantly, they work in the real world where it counts.
FREE
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The problems with role-plays and how we can do better: A resource for trainers.
This resource starts with an overview of each of the seven major problems with role-plays. Of course, most trainers are well aware of them but can be stuck with what to use instead. This resource gives the answer. It gives an overview of Real Life Rehearsals with it’s three main parts: Real Life Scenarios, The Agent-Provocateur Obstacle Course and Agent-Provocateur Role-Plays.
FREE
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How to plan, organise and manage a Question & Answer session
Running a Question and Answer session can be tricky. Sometimes no one has a question. Sometimes, someone goes on and on. And sometimes, a question is so muddled it’s frustrating or perhaps even embarrassing. Here’s a simple ‘how to’ guide to help make you Question and Answer session a success.
FREE
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52 Types Of Difficult People: An Annotated List
Some people like to tell us there are 8, 10 or whatever types difficult people. but they’re wrong. Mark has documented 52 types of poorly behaved and difficult people and this is a brief annotated list of them. Most of us have no trouble imagining they exist. Sadly, some of us have met way too many of them.