Being Diplomatically Assertive is the key
Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...
First, the video
(It has captions so you can watch it without disturbing others.)
Second, the transcript.
What's the one thing?
Hi, I'm Mark McPherson. After...
#37: The Patronizer: a devil in disguise.
The Patronizer is condescending.
How’s your little job going?
It was a Saturday morning and as usual I was...
#38: The Dismissive type.
Dismissive people are real downers.
The Dismissive type of poorly behaved and difficult person let's you know they're not interested...