Hi, I’m Mark McPherson. I help you get the best possible behaviour, communication and performance from people – at work, home and play.

We want the best from people

We don’t expect people to be perfect. Of course not. But we certainly expect them to make an honest effort and do their best.

We expect them to work well with others and give a lending hand. We expect them to be fair and play by the rules. We expect them to be courteous and communicate well. And if they’ve done the wrong thing, we expect them to admit it – and without having to be asked. And of course, we expect the same from ourselves.

But for some people, these behaviours don’t come naturally. And for others? Well, they slip every now and then, we all do. After all, we’re busy, we have heaps of things on our mind and it’s easy to get distracted.

So, if we want the workplace, the home, the community group or whatever, to be the best, we have to do something about it.

And here’s a sample of how I help you get it

I’m a speaker, trainer, coach and author with over 40 years experience. And I work in the fields of Leadership, management, customer service, teamwork, assertiveness, interpersonal relationships and interpersonal communication.

I help you get the best possible behaviour, communication and performance from people whether it be at work, home and play. The result is an environment which is efficient, effective and productive. A place where morale and job satisfaction are high, and where stress is low. A place which is respectful and where staff always put their best foot forward, get on well with others and work as a team.

Fo convenience. I’ve placed how I help you under three main headings. If you want to know more, just ask.

1. Have people always put their best foot forward

This is a huge topic. First, it includes us developing our own best behaviours and communication skills. Second, it also includes helping  others –  the people we work with (up, down and sideways), our customers and clients, and our family and friends – develop theirs.

Listen so people talk; and talk so people listen

This is all about being a great communicator. It’s about having the advanced strategies and skills to help people tells us what we need to know and what’s on their mind. And it’s about us having the advanced strategies and skills to speak so people pay attention and listen, so we make a great impression and influence. And to help us do it we have, just for example, the ALEC technique, the art of REAL-FLAIR, a list of Relationship Wreckers we need to avoid, and much more. Find out more.

This website is currently being redeveloped. We apologize for the inconvenience.

The art of a good standard: How to reduce conflict, stress and frustration

One of the greatest sources of conflict between people is a standard which is open to interpretation. The result is some think they know what’s expected but find out they’re wrong, while others use the opportunity to interpret them any way they please. This is an opportunity for individuals and teams, for businesses, organisations and community groups, and for families, to gain clarity, get greater cooperation and increase productivity. Find out more.

This website is currently being redeveloped. We apologize for the inconvenience.

The art of Best Practice Behaviour

Best Practice Behaviour is a three-step process to help us help people behave in the best possible way. It’s for individuals and teams. It’s for businesses, organisations, government departments and schools.  And it’s for community groups and families.  Find out more.

This website is currently being redeveloped. We apologize for the inconvenience.

2. Master Tough Conversations

Let’s face it; some conversations are tough. They’re tough to think about, tough to manage and tough to get the result we really want. So I’ve put together a model to help you get the best possible result for all concerned. It includes how to take control of the environment, how to take control of what’s said and how to take control of what you do and look like. Find out more.

I also have some particular strategies to help you:

Speak up and say what needs to be said

How to combine diplomacy with assertiveness, and combine the verbal, vocal and visual codes so you’re heard, you’re respected and people take note and act. Find out more.

Manage a performance review and get the change you’re after

How to prepare, document, be clear and concise, stay cool, calm and collected, be objective, debrief, destress and get the change you’re after. Find out more.

3. Put an end to bad behaviour and deal with difficult people

Some behaviour simply isn’t good enough. It’s below the line, doesn’t make the grade and fails to meet our expectations. Call it unacceptable, unsatisfactory, inappropriate or just plain bad – it doesn’t matter. But what does matter is I can help you put an end to bad behaviour and help you deal with difficult people. And do it effectively, efficiently and ethically. Find out more.

I also have some particular strategies to help you:

Deliver great customer service even when the customer is rude and the going gets tough

How to look good, deliver great service, remain cool under pressure, know what’s important and what isn’t, be firm but tactful, handle complaints and be impeccable. Find out more.

Say ‘no’ to inappropriate comments, innuendos, harassment and put-downs

How to say ‘no’, make it clear what’s appropriate and what’s not, state your case, give examples without getting into trouble, and be beyond reproach. Find out more.

Mark’s Blog