I help CEOs, Managers and Business Owners get the best possible behaviour, communication and performance from staff and colleagues. And I help staff, especially those on the frontline, get the best possible behaviour, communication and performance from customers, clients and the general public.

And I help both with what to do if they don’t.

I do it by helping them develop personalised policies and programs, personalised realistic and practical strategies, and personalised diplomatic and assertive communication skills so they can:

1. Have people work together in harmony and always put their best foot forward

What we want is a workplace where people are productive and respectful. A place where people work together in harmony and always put their best foot forward.  

But here’s the thing. For some people, getting on with others, working as a team and dong their best, doesn’t come naturally. They don’t seem to know what do, let alone how to do it. 

So you need to help them get on the right track and then stay there. But how do you do it?  Find out more.

2. Master Tough Conversations

Some conversations are tough. Some because you need to lay down the law but do it so you also maintain a good working relationship. Some because the person won’t listen, keeps interrupting or goes down one sidetrack after another.

And some because you need to talk to someone about a sensitive issue, and it’s likely to be upsetting – perhaps for both of you.

To have them run as smoothly as possible, and get the best possible result for all concerned, you need to know what to say and how to say it. Find out more.

3. Stop bad behaviour and Deal with Difficult People

The reality is some people’s behaviour simply isn’t good enough. It’s unacceptable, unsatisfactory, inappropriate, poor or in some cases, just simply bad.

Sometimes the best thing to do is to ignore it or to leave and get away from it. But sometimes, the best thing to do is to take action. So what I’ve done is put together a sure-fire method for doing just that.

One of the features is a description of 19 realistic strategies in 6 easy-to-remember groups which you can mix and match to suit your particular needs. Find out more.

Click here to book a day and time to talk to Mark.