Master tough conversations.

Deal with difficult people.

Have staff & customers always put their best foot forward.

Master tough conversations

Master tough conversations

There’s a lot of stuff is out there which worries me. It won’t get you the results you’re after – and in some cases will actually make things worse. What’s needed is a straightforward approach to mastering the four main types of tough conversations. And Mark’s got it for you.

Deal with difficult people

Deal with difficult people

The old ways of helping us deal with difficult people are based on some erroneous beliefs. But bizarrely, most are still being promoted. So Mark has developed a fresh approach – a rational three-step process with strategies that are practical, sensible and down-to-earth – and work.

Have staff & customers always put their best foot forward

Have staff & customers always put their best foot forward

It’s more important than ever for people to be able to work with others, get on and simply do their best. But guess what? Some people aren’t good at it. So that’s why Mark developed what he calls Best Practice Behaviour – something we can all live up to.

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