Mark helps staff put their best foot forward, work well with others and work as a team, and deal with tricky, challenging and difficult conversations, interactions and people.

Our apologies, this website is currently undergoing some major reorganisation. It will be ‘fixed’ by the 5th of October  2018. 

Mark helps CEOs, managers, business owners, consultants create workplaces where staff live up to:

The principle of Best Practice Behaviour.

Best Practice Behaviour is all about helping staff understand the expectations on them for how they behave, communicate and ultimately perform. And it’s about helping and supporting staff so they can live up to them and always put their best foot forward. Best Practice Behaviour results in workplaces which are efficient, productive and respectful. Places where staff interact and communicate in the best way possible, and perform at their very best. And places where staff work together in harmony and work as a team. More.

Mark also helps staff, at all levels, deal with tricky, challenging and difficult conversations, interactions and people. And helps them deal with harassment, conflict and bullying. For example, he helps them:

Speak up and say what needs to be said.  

Combine the verbal, vocal and visual codes and speak up so people listen, engage and act. More.

Master tough conversations.

Master tricky, challenging and potentially upsetting conversations. More.

Have an employee improve their behaviour or performance.

Implement strategies that will help you get the change you want. More.

Manage customers who are rude, nasty or abusive.

Continue to deliver brilliant customer while managing customers whose behaviour is unacceptable. More.

Respond to inappropriate comments, innuendo and put-downs.

Know what to say and how to say it. More.

Put an end to poor behaviour and Deal with difficult people.   

Put an end to sarcasm, bullying and just plain bad manners. And deal with people who are lazy, undermine you, break commitments, put you down and …… More.

As a bonus, Mark also individuals and teams:

Design and deliver presentations that inform, inspire & influence.

Do you have to give presentations as part of your job? Mark provides both public and in-house programs to help you develop the strategies and skills you need to deliver great presentations – ones that inform, inspire and influence. More.

Use Agent-Provocateur Role-Plays – role-plays that work.

Mark moved on from traditional role-plays a long time ago. And most people know why. Mark uses advanced role-plays techniques – Agent-Provocateur Role-Plays and it’s big cousin Real Life Rehearsals – because they work. More.

Relax knowing your event is being conducted by an experienced facilitator, chairperson, host and rapporteur.

Do you need someone who can keep your meeting on track, on time and on target? Someone to help a group work together to produce a great set of ideas, a way forward or a business plan? More.

Mark’s Blog