Hi. I’m Mark McPherson. I help you Master Tough Conversations, Deal with Difficult People and Help Others to Always Do Their Best
Do you, your colleagues or your staff ever have to:
Well, if so, you’ve come to the right place. I help you Master Tough Conversations so you get the best possible result for all concerned, Deal with Difficult People so they work with you and not against you, and I help you Help Others Always Put Their Best Foot Forward.
I help by giving you original content, models and processes. I give you realistic down-to-earth strategies – ones that have been tried and tested in the real world and you can tailor to suit your particular needs. And I help you develop your skills by using modern behaviour-rehearsal activities.
I’m a speaker, trainer, coach and author with over 40 years experience. I work in the areas Leadership, Management, Customer Service and Personal Relationships. And I work with you to design a tailor-made solution which fits your particular needs. Just follow the links to find out more.
I delivered a presentation on How to Deal with Difficult People. The presentation began with a look at the 52 ...10 June, 2021 No comment
I delivered a presentation on How to Deal with Difficult People. These two videos are made up of some clips fr...10 June, 2021 No comment
I delivered a presentation on How to Instil Best Practice Behaviour. These two videos are made up of some clip...10 June, 2021 No comment
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. Fi...21 July, 2020 No comment