Have you ever noticed how …..

….  some people don’t work well with others? How they don’t behave and interact in the best possible way? No doubt you have. And no doubt you’ve also noticed how they can cause plenty of problems – for us, our colleagues and even the organisation itself.

Now wouldn’t it be great if ….

….  these people simply woke up one day, saw the error of their ways and started behaving better – all by themselves? Well yes, of course it would. But guess what? It probably won’t happen so don’t hold your breath. It’s way more likely you’ll have to do something to get the change you want. And this is where Mark comes in.

Mark helps you ….

….  create workplaces where staff – and customers – showcase the best behaviours and the best communication techniques possible. First, he helps you create workplaces where people showcase the best behaviours and the best communication techniques possible.

And second, he helps you create workplaces where staff, at all levels, can successfully deal with tricky, challenging and difficult conversations, interactions and people. And helps them deal with harassment, conflict and bullying. Mark helps you:

Have staff showcase Best Practice Behaviour

Best Practice Behaviour is based on ‘prevention is better than cure’.  It helps create workplaces where staff work in harmony and work as a team.  Best Practice Behaviour helps you create places where staff always put their best foot forward and where they behave, communicate, and ultimately perform, in the best possible way. The result is efficiency, productivity and respect. More.

Master Tough Conversations

Let’s face, some conversations are tricky, challenging and potentially upsetting. And some are simply tough – real tough. Mark helps you Master Tough Conversations and get the best possible result for all concerned. And he helps you master them for some particular situations. For example, he helps you Speak up and say what needs to be said with the art of diplomatic assertiveness and Speak to an employee and have them improve their behaviour or performance. Find out more.

Stop Bad Behaviour and Deal with Difficult People   

Mark has a sure-fire three step technique for putting an end to bad behaviour and dealing with difficult people. And he has, for example, some specific strategies to help you and your staff Manage customers who are rude, nasty or abusive but continue to deliver brilliant customer service. And for responding to inappropriate comments, innuendo and put-downs.

Mark also helps individuals and teams:

Design and deliver presentations that inform, inspire & influence.

Do you have to give presentations as part of your job? Mark provides both public and in-house programs to help you develop the strategies and skills you need to deliver great presentations – ones that inform, inspire and influence. More.

Use Agent-Provocateur Role-Plays – role-plays that work.

Mark moved on from traditional role-plays a long time ago. And most people know why. Mark uses advanced role-plays techniques – Agent-Provocateur Role-Plays and it’s big cousin Real Life Rehearsals – because they work. More.

Relax knowing your event is being conducted by an experienced facilitator, chairperson, host and rapporteur.

Do you need someone who can keep your meeting on track, on time and on target? Someone to help a group work together to produce a great set of ideas, a way forward or a business plan? More.