I help you get the best possible behaviour, communication and performance from customers & clients, from the people you work with and from those in your home & personal life.

And I help you with what to do if you don’t.

Create workplaces where people work together in harmony

Create workplaces where people work together in harmony

We’re not asking much. All we really want is for people to come to work, do their job well, deliver good customer service, get on with others and work as a team. But sadly, some people aren’t good at it – at least not consistently. So to help them get on track and stay there, Mark has developed a three-pronged system called Best Practice Behaviour. And it’s easy for businesses, organisations and associations to get on top of and implement.
Master tough conversations and get the best possible result for all concerned.

Master tough conversations and get the best possible result for all concerned.

Let’s face it. Some conversations are tough – they’re tough to get started, they’re tough to keep on track and it can be tough to get a good outcome. And they can be frustrating and upsetting. So that’s why Mark developed a sure-fired three-pronged approach to mastering them: Control the situation; control the scripts; and control the deliveries (yes, it’s plural and for a good reason).
Put an end to bad behaviour & deal with difficult people.

Put an end to bad behaviour & deal with difficult people.

The old ways of helping us deal with difficult people are based on some erroneous beliefs. But bizarrely, most are still being promoted. So Mark has developed a fresh approach – a rational three-step process with strategies that are practical, sensible and down-to-earth – and work.

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