Our apologies, this website is currently undergoing some major reorganisation. It will be ‘fixed’ by the 20th of  September 2018. 

Mark helps workplaces be more efficient, effective and productive. Places where staff interact, communicate and perform in the best way possible. And where morale is high and stress is low.

He helps staff put their best foot forward, get on with others and work as a team. And helps them successfully manage tricky, challenging and difficult conversations, interactions and people (customers as well as those they work with).

Mark specialises in helping CEOs, business owners, managers, consultants and their staff develop and implement the right policies and procedures, the right standards of behaviour, and the right interpersonal communication skills, so they can:

1. Work together in harmony and interact in the best possible way.

How to ensure staff work well with others, live up to expectations and perform at their best. In short, how to ensure staff always put their best foot forward.

2. Speak up and say what needs to be said.

How to combine diplomacy with assertiveness, and combine the verbal, vocal and visual codes so people listen, engage, take note and act. Find out more.

3. Talk to someone about a delicate and sensitive issue and get the best possible result for all concerned.

How to talk about an issue which is likely to be stressful and upsetting – for you as well as the other person. Issues such as bad news, poor work performance or even personal hygiene.

4. Handle conversations with people who interrupt, go off on tangents -and are difficult to keep on track.

How to start and how to finish, remain focussed, acknowledge concerns, avoid side-tracks, and be clear about ‘where to from here’.

5. Manage a performance review and get the change you’re after.

How to prepare, document, be clear and concise, stay cool, calm and collected, be objective (what it is and what it isn’t), debrief, destress and get the change you’re after.

6. Handle difficult customers.

How to deal with customers who are rude, belligerent, sarcastic and the list goes on, but at the same time deliver brilliant customer service. Read more.

7. Say ‘no’ to inappropriate comments, innuendos and harassment and stop it in its tracks.

How to say ‘no’, make it clear what’s appropriate and what’s not, state your case, give examples without getting into trouble, and be beyond reproach.

8. Put an end to poor behaviour and make sure it’s not repeated.

How to deal with ‘not following the rules or policy’, sarcasm, bullying, inappropriate comments and just plain bad manners, rudeness, sexism, racism, …

9. Deal with difficult people and do it effectively, efficiently and ethically.

How to deal with, handle and manage people who interrupt, talk over you, break commitments, put you down, belittle, bully, are demanding, are belligerent, and much more

Mark has the right experience and the right qualifications. And he:

• gives you realistic, down-to-earth practical strategies based on the principle of Diplomatic Assertiveness.
• helps you develop a set of of Personal Conversation Scripts tailored to your specific needs.
• doesn’t waste your time with old-style role-plays. Mark uses the advanced behaviour-rehearsal technique Agent-Provocateur Role-Plays and it’s larger cousin Real Life Rehearsals.

As a bonus, Mark helps you:

10. Design and deliver presentations that inform, inspire & influence.

Do you have to give presentations as part of your job? Do you have to speak at an AGM, a staff meeting, a workshop, a ‘show and tell’, a conference or a wedding? Mark provides both public and in-house programs to help you develop the strategies and skills you need to deliver great presentations – ones that inform, inspire and influence. Find out more.

11. Use Agent-Provocateur Role-Plays – role-plays that work.

Mark moved on from traditional role-plays a long time ago. And most people know why. It’s because they have some serious problems. Mark uses Agent-Provocateur Role-Plays and it’s big cousin Real Life Rehearsals because they work. Find out more.

12. Relax knowing your event is being conducted by an experienced facilitator, chairperson, host and rapporteur.

Do you need someone who can keep your meeting on track, on time and on target? Someone with plenty of tricks up their sleeve to help a group work together to produce a great set of ideas, a way forward or a business plan without resorting to old fashioned ’brainstorms’? Mark is an experienced, engaging and entertaining MC, host, facilitator and rapporteur. Find out more.