Hi. I’m Mark McPherson.

I help you get the best possible behaviour, communication and performance from people.

And with what to do if you don’t.

I help CEOs, Managers and Business Owners get the best possible behaviour, communication and performance from staff and colleagues. And I help staff, especially those on the frontline, get the best possible behaviour, communication and performance from customers, clients and the general public.

And just as importantly, I help both with what to do if they don’t.

I do it by helping individuals and teams develop a repertoire of realistic and down-to-earth strategies and a set of diplomatic and assertive communication skills to specifically be able to:

Have Staff Work in Harmony

Have Staff Work in Harmony

What we want is a workplace where people are productive and respectful. A place where people interact and communicate in the best possible way. Where people work together in harmony and always put their best foot forward. But for some, it doesn’t come naturally. So we need to help them get on the right path and then stay there. But how?

Master Tough Conversations

Master Tough Conversations

Some conversations are tough. Like those where we need to lay down the law; those where we need to handle someone who keeps interrupting; those where we need to deliver bad news; and those where we need to raise a sensitive issue. What we need to do is to have them but more importantly, get the best possible result for all concerned.

Deal with Difficult People

Deal with Difficult People

Unfortunately, we sometimes have to deal with bad behaviour and deal with difficult people. But a lot of the advice available is vague, way too general and in some cases, likely to make things worse. So I’ve together a sure-fire method for getting the results we’re after. And it has a set of strategies which are realistic, practical and down-to-earth.

Click here to book a day and time to talk to Mark. 

Mark’s Blog