Instil Best Practice Behaviour – some clips from a presentation
I delivered a presentation on How to Instil Best Practice Behaviour. These two videos are made up of some clips from it. The first...
How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)
First, the video (It has captions so you can watch it without disturbing others.) Second, the transcript. What's the one thing? Hi, I'm Mark McPherson. After...
If someone doesn’t ‘get’ what you’re talking about, do everyone a favour: say it’s your fault.
Trevor asked for a second chance My friend Trevor told me a story and it went like this: "Earlier in the week I was at...
Things to avoid saying when suggesting an idea
Twenty odd years ago we had a rule for my team at work. It went like this: “When we make a suggestion, put forward...
Ten of the most common Relationship Wreckers. Are you guilty of them?
There are plenty of things said every day, in ordinary run-of-the-mill conversations, we need to weed out and throw in the bin. They're what...
The Digresser: one of the 52 types of difficult people I’ve documented.
Hi, I’m Mark McPherson. Every week for 52 weeks I post a blog about of one of my 52 types of poorly behaved and difficult...
The Put-Down Merchant: one of the 52 types of difficult people I’ve documented.
Hi, I’m Mark McPherson. On the 22nd of March 2016, I published my first blog in the series "52 blogs in 52 weeks...
The Know-All: one of the 52 types of difficult people I’ve documented.
Hi, I’m Mark McPherson. Every week for 52 weeks I post a blog about of one of my 52 types of poorly behaved and difficult...
The Motor-Mouth: one of the 52 types of difficult people I’ve documented.
Hi, I’m Mark McPherson. Every week for 52 weeks I post a blog about of one of my 52 types of poorly behaved and difficult...
The Rule-Changer: one of the 52 types of difficult people I’ve documented.
Hi, I’m Mark McPherson. Every week for 52 weeks I post a blog about of one of my 52 types of poorly behaved and difficult...