Deal with Difficult People / strategies for dealing with difficult people
Put-Downs: How to respond to them
Put-downs can hurt “If your brains were dynamite, there wouldn’t be enough to blow your ...
How to give a good apology: a three-step formula
Apologizing is a tricky business In case you’re wondering, yes, I agree. We shouldn’t have ...
How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)
First, the video (It has captions so you can watch it without disturbing others.) ...
52 Types of Difficult People / Deal with Difficult People
The Complainer: one of the 52 types of difficult people.
#41: The Complainer We’ve all complained about something, right? Have you ever said to someone ...
Best Practice Behaviour / Brilliant Customer Service
The six essential ingredients for delivering a brilliant customer experience. Have you got them covered?
I’m on holidays I couldn’t be happier. I’m on holidays and sitting in one of ...
If someone doesn’t ‘get’ what you’re talking about, do everyone a favour: say it’s your fault.
Trevor asked for a second chance My friend Trevor told me a story and it ...
52 Types of Difficult People / Deal with Difficult People
The Dismissive: one of the 52 types of difficult people.
#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved ...
Best Practice Behaviour / Work together in harmony
Five ways to give people some acknowledgement and recognition
Giving acknowledgement is more than just a nice thing to do. Giving people some acknowledgement ...
Best Practice Behaviour / Work together in harmony
Ten of the most common Relationship Wreckers. Are you guilty of them?
There are plenty of things said every day, in ordinary run-of-the-mill conversations, we need to ...