52 Types of Difficult People – some clips from a presentation
I delivered a presentation on How to Deal with Difficult People. The presentation began with a look at the 52 Types of Difficult People...
How to Deal with Difficult People – some clips from a presentation
I delivered a presentation on How to Deal with Difficult People. These two videos are made up of some clips from it. The first video...
Instil Best Practice Behaviour – some clips from a presentation
I delivered a presentation on How to Instil Best Practice Behaviour. These two videos are made up of some clips from it. The first...
Tough Conversations: Don’t keep telling yourself it’s going to be tough
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....
Tough Conversations: Deal with one concern, issue or problem at a time
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....
Tough Conversations: Don’t expect them to agree with you.
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. The video The transcript Hi, I'm Mark McPherson. Welcome to one...
Tough Conversations: Be prepared for responses, especially those you’d rather not get.
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. The blogs are in the form of videos....
Tough Conversations: Don’t expect to be liked
A series of blogs called: Guiding Principles for Mastering Tough Conversations. This is the first blog in a series of blogs called: Guiding Principles...
Two things about failure we should accept
The other day, someone told me they don't use the word 'failure' in their house. No one is ever a failure they said....
How to tell someone their behaviour is unacceptable: the FEWER script
Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...