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How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)

First, the video It has captions so you can watch in silence  Second, the transcript. What's the one thing? Hi, I'm Mark McPherson. After a presentation...

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The Complainer: one of the 52 types of difficult people.

#41: The Complainer We've all complained about something, right?  Have you ever said to someone you’re unhappy about something? And gone on to say you...

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The six essential ingredients for delivering a brilliant customer experience. Have you got them covered?

I'm on holidays I couldn’t be happier. I’m on holidays and sitting in one of my favourite cafes. And I’m looking forward to relaxing...

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If someone doesn’t ‘get’ what you’re talking about, do everyone a favour: say it’s your fault.

Trevor asked for a second chance  My friend Trevor told me a story and it went like this: "Earlier in the week I was at...

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The Dismissive: one of the 52 types of difficult people.

#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved and difficult person let's you know they're not interested...

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Five ways to give people some acknowledgement and recognition

Giving acknowledgement is more than just a nice thing to do. Giving people some acknowledgement - for their efforts, deeds and achievements, for their...

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Ten of the most common Relationship Wreckers. Are you guilty of them?

There are plenty of things said every day, in ordinary run-of-the-mill conversations, we need to weed out and throw in the bin. They're what...

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The Pleader: one of the 52 types of difficult people.

Welcome to the 41st blog in the series “52 blogs in 52 weeks with each blog being about one of my 52 types...

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The Tormentor: one of the 52 types of difficult people.

Welcome to the 40th blog in the series “52 blogs in 52 weeks with each blog being about one of my 52 types...

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The Tantrum-Thrower: one of the 52 types of difficult people.

Welcome to the 39th blog in the series “52 blogs in 52 weeks with each blog being about one of my 52 types...

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Recent Posts
  • How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)
  • The customer is always right. No they’re not
  • What to ask instead of: Where are you from?
  • The Complainer: one of the 52 types of difficult people.
  • Nine handy hints for giving compliments (and avoiding the pitfalls)
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  • definition of 'difficult people'
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  • Have people work together in harmony
  • Master Tough Conversations
  • Presenting & Public Speaking
  • strategies for dealing with difficult people
  • The Psychology of Human behaviour
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© Copyright Mark McPherson 2018