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Instil Best Practice Behaviour – some clips from a presentation

I delivered a presentation on How to Instil Best Practice Behaviour. These two videos are made up of some clips from it. The first...

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Tough Conversations: Don’t keep telling yourself it’s going to be tough

This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....

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Tough Conversations: Deal with one concern, issue or problem at a time

This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....

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Tough Conversations: Don’t expect them to agree with you.

This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. The video       The transcript Hi, I'm Mark McPherson. Welcome to one...

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Two things about failure we should accept

The other day, someone told me they don't use the word 'failure' in their house. No one is ever a failure they said....

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How to tell someone their behaviour is unacceptable: the FEWER script

Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...

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Put-Downs: How to respond to them

Put-downs can hurt  "If your brains were dynamite, there wouldn't be enough to blow your hat off." (1) How’s that for a put-down? Not bad....

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How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)

First, the video (It has captions so you can watch it without disturbing others.)  Second, the transcript. What's the one thing? Hi, I'm Mark McPherson. After...

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The Complainer: one of the 52 types of difficult people.

#41: The Complainer We've all complained about something, right?  Have you ever said to someone you’re unhappy about something? And gone on to say you...

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Nine handy hints for giving compliments and avoiding the pitfalls

It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. But here’s the thing. If you’re not very careful...

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Recent Posts
  • The 52 Types of Difficult People – a simple list
  • 52 Types of Difficult People – some clips from a presentation
  • How to Deal with Difficult People – some clips from a presentation
  • Master Tough Conversations – some clips from a presentation
  • Instil Best Practice Behaviour – some clips from a presentation
Categories
  • 52 Types of Difficult People
  • Best Practice Behaviour
  • Brilliant Customer Service
  • Deal with Difficult People
  • Education, Training and Learning
  • Guiding Principles
  • Master Tough Conversations
  • Presenting & Public Speaking
  • Real Life Rehearsals
  • strategies for dealing with difficult people
  • The Psychology of Human behaviour
  • What is a difficult person?
  • Work together in harmony
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mark@markmcpherson.com.au

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