The customer is always right. No they’re not.
Some customers are a little annoying The simple reality is some customers are a ...
How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)
First, the video (It has captions so you can watch it without disturbing others.) ...
52 Types of Difficult People / Deal with Difficult People
The Complainer: one of the 52 types of difficult people.
#41: The Complainer We’ve all complained about something, right? Have you ever said to someone ...
52 Types of Difficult People / Deal with Difficult People
The Dismissive: one of the 52 types of difficult people.
#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved ...
52 Types of Difficult People / Deal with Difficult People
Self-Appointed Boss: one of the 52 types of difficult people.
This is the 47th blog in which I give a brief overview of one of ...
52 Types of Difficult People / Deal with Difficult People
Violent: one of the 52 types of difficult people.
#52: The Violent type. He caught everyone by surprise He marched in, fired off a ...
Best Practice Behaviour / Work together in harmony
Five ways to give people some acknowledgement and recognition
Giving acknowledgement is more than just a nice thing to do. Giving people some acknowledgement ...
52 Types of Difficult People / Deal with Difficult People
The Yes-Addict: one of the 52 types of difficult people.
#30: The Yes-Addict. When things are bad, we need to know. If a project isn’t ...
52 Types of Difficult People / Deal with Difficult People
The Loud-Talker: one of the 52 types of difficult people.
Welcome to another one of my blogs in the series “52 types of difficult people”. This ...