Webinar: How to Master Tough Conversations and Deal with Difficult People Wed 26 Aug 6pm
FREE Webinar: How to Master Tough Conversations and Deal with Difficult People On Wednesday the 26th of August 2020 at 6pm to 7.30pm AEST (Australian...
Tough Conversations: Don’t keep telling yourself it’s going to be tough
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....
Tough Conversations: Don’t expect them to agree with you.
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. The video The transcript Hi, I'm Mark McPherson. Welcome to one...
Tough Conversations: Be prepared for responses, especially those you’d rather not get.
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. The blogs are in the form of videos....
Tough Conversations: Don’t expect to be liked
A series of blogs called: Guiding Principles for Mastering Tough Conversations. This is the first blog in a series of blogs called: Guiding Principles...
Two things about failure we should accept
The other day, someone told me they don't use the word 'failure' in their house. No one is ever a failure they said....
How to tell someone their behaviour is unacceptable: the FEWER script
Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...
Put-Downs: How to respond to them
Put-downs can hurt "If your brains were dynamite, there wouldn't be enough to blow your hat off." (1) How’s that for a put-down? Not bad....
The customer is always right. No they’re not.
Some customers are a little annoying The simple reality is some customers are a little annoying and frustrating. Some can't make up their mind,...
How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)
First, the video (It has captions so you can watch it without disturbing others.) Second, the transcript. What's the one thing? Hi, I'm Mark McPherson. After...