52 Types of Difficult People – some clips from a presentation
I delivered a presentation on How to Deal with Difficult People. The presentation began with a look at the 52 Types of Difficult People...
I delivered a presentation on How to Deal with Difficult People. The presentation began with a look at the 52 Types of Difficult People...
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....
The other day, someone told me they don't use the word 'failure' in their house. No one is ever a failure they said....
Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...
First, the video (It has captions so you can watch it without disturbing others.) Second, the transcript. What's the one thing? Hi, I'm Mark McPherson. After...
#41: The Complainer We've all complained about something, right? Have you ever said to someone you’re unhappy about something? And gone on to say you...
I'm on holidays I couldn’t be happier. I’m on holidays and sitting in one of my favourite cafes. And I’m looking forward to relaxing...
#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job going? It was a Saturday morning and as usual I was...
#52: The Violent type. He caught everyone by surprise He marched in, fired off a volley of abuse and pushed over the water cooler. He...
Giving acknowledgement is more than just a nice thing to do. Giving people some acknowledgement - for their efforts, deeds and achievements, for their...