Being Diplomatically Assertive is the key
Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...
#41: The Complainer
We've all complained about something, right?
Have you ever said to someone you’re unhappy about something? And gone on to say you...
#37: The Patronizer: a devil in disguise.
The Patronizer is condescending.
How’s your little job going?
It was a Saturday morning and as usual I was...
#38: The Dismissive type.
Dismissive people are real downers.
The Dismissive type of poorly behaved and difficult person let's you know they're not interested...
The Overloader is unfair and unreasonable.
Sometimes our workload is beyond our control.
Do you sometimes have too much work to do? Well if the answer’s...