Mark’s Blog

This is a continuation of the series of blogs called:  Guiding Principles for Mastering Tough Conversations.

The blogs are in the form of videos. The complete text is also provided.

The short one-minute video

 

 

The complete text

Hi, I’m Mark McPherson.

Welcome to one of my Guiding Principles for Mastering Tough Conversations.

This Guiding Principle is: Be prepared for responses, especially those you’d rather not get.

It’s one thing to be prepared for responses, such as: “I see your point. I’m sorry. It won’t happen again.” or “I accept your apology.”

But be prepared for a range of other responses as well.

People might argue with you, people might get emotional, people might look at you with contempt, or whatever. But be prepared for all the sorts of responses you could get.

Anyway, wherever you are and whatever you’re doing, please look after yourselves, look after your friends and family, and I hope to chat to you soon.

All the very best.

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