Being Diplomatically Assertive is the key
Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...
#41: The Complainer
We've all complained about something, right?
Have you ever said to someone you’re unhappy about something? And gone on to say you...
#37: The Patronizer: a devil in disguise.
The Patronizer is condescending.
How’s your little job going?
It was a Saturday morning and as usual I was...