How to Deal with Difficult People – some clips from a presentation
I delivered a presentation on How to Deal with Difficult People. These two videos are ...
Master Tough Conversations – some clips from a presentation
I delivered a presentation on How to Master Tough Conversations. These two videos are made ...
Tough Conversations: Deal with one concern, issue or problem at a time
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough ...
Two things about failure we should accept
The other day, someone told me they don’t use the word ‘failure’ in their house. ...
Deal with Difficult People / strategies for dealing with difficult people
How to tell someone their behaviour is unacceptable: the FEWER script
Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t ...
Deal with Difficult People / strategies for dealing with difficult people
Put-Downs: How to respond to them
Put-downs can hurt “If your brains were dynamite, there wouldn’t be enough to blow your ...
How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)
First, the video (It has captions so you can watch it without disturbing others.) ...
52 Types of Difficult People / Deal with Difficult People
The Complainer: one of the 52 types of difficult people.
#41: The Complainer We’ve all complained about something, right? Have you ever said to someone ...
Best Practice Behaviour / Work together in harmony
Five ways to give people some acknowledgement and recognition
Giving acknowledgement is more than just a nice thing to do. Giving people some acknowledgement ...
52 Types of Difficult People / Deal with Difficult People
The Loud-Talker: one of the 52 types of difficult people.
Welcome to another one of my blogs in the series “52 types of difficult people”. This ...