First, the video (It has captions so you can watch it without disturbing others.) Second, the transcript. What's the one thing? Hi, I'm Mark McPherson. After...
It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. But here’s the thing. If you’re not very careful...
Trevor asked for a second chance My friend Trevor told me a story and it went like this: "Earlier in the week I was at...
Twenty odd years ago we had a rule for my team at work. It went like this: “When we make a suggestion, put forward...
Giving acknowledgement is more than just a nice thing to do. Giving people some acknowledgement - for their efforts, deeds and achievements, for their...
There are plenty of things said every day, in ordinary run-of-the-mill conversations, we need to weed out and throw in the bin. They're what...