Guiding Principles / Master Tough Conversations
Tough Conversations: Don’t keep telling yourself it’s going to be tough
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough ...
Tough Conversations: Don’t expect them to agree with you.
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough ...
Two things about failure we should accept
The other day, someone told me they don’t use the word ‘failure’ in their house. ...
Deal with Difficult People / strategies for dealing with difficult people
Put-Downs: How to respond to them
Put-downs can hurt “If your brains were dynamite, there wouldn’t be enough to blow your ...
FREE Video Series: the 11 Essential Non-Verbal Communication Skills
Yes. It’s FREE! Most of us have heard plenty of stuff over the years about ...
How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)
First, the video (It has captions so you can watch it without disturbing others.) ...
Nine handy hints for giving compliments and avoiding the pitfalls
It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. ...
If someone doesn’t ‘get’ what you’re talking about, do everyone a favour: say it’s your fault.
Trevor asked for a second chance My friend Trevor told me a story and it ...
Best Practice Behaviour / Work together in harmony
Things to avoid saying when suggesting an idea
Twenty odd years ago we had a rule for my team at work. It went ...