How to tell someone their behaviour is unacceptable: the FEWER script
Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...
Put-Downs: How to respond to them
Put-downs can hurt "If your brains were dynamite, there wouldn't be enough to blow your hat off." (1) How’s that for a put-down? Not bad....
The customer is always right. No they’re not.
Some customers are a little annoying The simple reality is some customers are a little annoying and frustrating. Some can't make up their mind,...
Nine handy hints for giving compliments and avoiding the pitfalls
It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. But here’s the thing. If you’re not very careful...
The Patronizer: one of the 52 types of difficult people.
#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job going? It was a Saturday morning and as usual I was...
The Dismissive: one of the 52 types of difficult people.
#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved and difficult person let's you know they're not interested...
Violent: one of the 52 types of difficult people.
#52: The Violent type. He caught everyone by surprise He marched in, fired off a volley of abuse and pushed over the water cooler. He...
The Loud-Talker: one of the 52 types of difficult people.
Welcome to another one of my blogs in the series "52 types of difficult people". This blog is about Type 10: The Loud-Talker. Unfortunately,...
Half-day course: How to Deal with Difficult People.
Hi. I'm running some half-day courses on How to Deal with Difficult People. The first one is on the 12th of April 2017 in Alexandria, Sydney...
The Pleader: one of the 52 types of difficult people.
Welcome to the 41st blog in the series “52 blogs in 52 weeks with each blog being about one of my 52 types...