Deal with Difficult People / strategies for dealing with difficult people
How to tell someone their behaviour is unacceptable: the FEWER script
Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t ...
Deal with Difficult People / strategies for dealing with difficult people
Put-Downs: How to respond to them
Put-downs can hurt “If your brains were dynamite, there wouldn’t be enough to blow your ...
The customer is always right. No they’re not.
Some customers are a little annoying The simple reality is some customers are a ...
Nine handy hints for giving compliments and avoiding the pitfalls
It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. ...
52 Types of Difficult People / Deal with Difficult People
The Patronizer: one of the 52 types of difficult people.
#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job ...
52 Types of Difficult People / Deal with Difficult People
The Dismissive: one of the 52 types of difficult people.
#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved ...
52 Types of Difficult People / Deal with Difficult People
Violent: one of the 52 types of difficult people.
#52: The Violent type. He caught everyone by surprise He marched in, fired off a ...
52 Types of Difficult People / Deal with Difficult People
The Loud-Talker: one of the 52 types of difficult people.
Welcome to another one of my blogs in the series “52 types of difficult people”. This ...
52 Types of Difficult People / Deal with Difficult People
The Pleader: one of the 52 types of difficult people.
Welcome to the 41st blog in the series “52 blogs in 52 weeks with each ...
52 Types of Difficult People / Deal with Difficult People
The Tantrum-Thrower: one of the 52 types of difficult people.
Welcome to the 39th blog in the series “52 blogs in 52 weeks with each ...