The six essential ingredients for delivering a brilliant customer experience. Have you got them covered?
I'm on holidays I couldn’t be happier. I’m on holidays and sitting in one of my favourite cafes. And I’m looking forward to relaxing...
The Patronizer: one of the 52 types of difficult people.
#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job going? It was a Saturday morning and as usual I was...
Violent: one of the 52 types of difficult people.
#52: The Violent type. He caught everyone by surprise He marched in, fired off a volley of abuse and pushed over the water cooler. He...
The Loud-Talker: one of the 52 types of difficult people.
Welcome to another one of my blogs in the series "52 types of difficult people". This blog is about Type 10: The Loud-Talker. Unfortunately,...
The Pleader: one of the 52 types of difficult people.
Welcome to the 41st blog in the series “52 blogs in 52 weeks with each blog being about one of my 52 types...
The Tantrum-Thrower: one of the 52 types of difficult people.
Welcome to the 39th blog in the series “52 blogs in 52 weeks with each blog being about one of my 52 types...
The Rambler: one of the 52 types of difficult people.
Welcome to the 38th blog in the series "52 blogs in 52 weeks with each blog being about one of my 52 types...
The Problem-Creator: one of the 52 types of difficult people.
Welcome to the 34th blog in the series "52 blogs in 52 weeks with each blog being about one of my 52 types...
The Credit-Taker: one of the 52 types of difficult people.
Welcome to the 31st blog in the series "52 blogs in 52 weeks with each blog being about one of my 52 types...
The Vacillator: one of the 52 types of difficult people.
Welcome to the 30th blog in the series "52 blogs in 52 weeks with each blog being about one of my 52 types...