The 52 Types of Difficult People – a simple list
I started reading about the types of difficult people decades ago. And I quickly realised in all the books and...
Mark’s Blog
52 Types of Difficult People – some clips from a presentation
I delivered a presentation on How to Deal with Difficult People. The presentation began with a look at the 52 Types...
How to Deal with Difficult People – some clips from a presentation
I delivered a presentation on How to Deal with Difficult People. These two videos are made up of some clips from...
Master Tough Conversations – some clips from a presentation
I delivered a presentation on How to Master Tough Conversations. These two videos are made up of some clips from it. The...
Instil Best Practice Behaviour – some clips from a presentation
I delivered a presentation on How to Instil Best Practice Behaviour. These two videos are made up of some clips from...
Tough Conversations: Don’t keep telling yourself it’s going to be tough
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi,...
Tough Conversations: Deal with one concern, issue or problem at a time
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi,...
Tough Conversations: Don’t expect them to agree with you.
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. The video The transcript Hi, I'm Mark...
Tough Conversations: Be prepared for responses, especially those you’d rather not get.
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. The blogs are in the...
Tough Conversations: Don’t expect to be liked
A series of blogs called: Guiding Principles for Mastering Tough Conversations. This is the first blog in a series of blogs...