The 7 main problems with role-plays and how we can do better
Role-plays simply don’t do the job we’d like them to do When you’re running a ...
Role-plays simply don’t do the job we’d like them to do When you’re running a ...
The other day, someone told me they don’t use the word ‘failure’ in their house. ...
Deal with Difficult People / strategies for dealing with difficult people
Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t ...
Deal with Difficult People / strategies for dealing with difficult people
Put-downs can hurt “If your brains were dynamite, there wouldn’t be enough to blow your ...
Yes. It’s FREE! Most of us have heard plenty of stuff over the years about ...
Some customers are a little annoying The simple reality is some customers are a ...
Apologizing is a tricky business In case you’re wondering, yes, I agree. We shouldn’t have ...
First, the video (It has captions so you can watch it without disturbing others.) ...
Where are you from? and Where were you born? Have you ever heard someone ask ...
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