First, the video It has captions so you can watch in silence Second, the transcript. What's the one thing? Hi, I'm Mark McPherson. After a presentation...
It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. But here’s the thing. If you’re not very careful...
Trevor asked for a second chance My friend Trevor told me a story and it went like this: "Earlier in the week I was at...
#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job going? It was a Saturday morning and as usual I was...
Twenty odd years ago we had a rule for my team at work. It went like this: “When we make a suggestion, put forward...
#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved and difficult person let's you know they're not interested...
This is the 47th blog in which I give a brief overview of one of the 52 types of people I've documented who...
#52: The Violent type. He caught everyone by surprise He marched in, fired off a volley of abuse and pushed over the water cooler. He...
Giving acknowledgement is more than just a nice thing to do. Giving people some acknowledgement - for their efforts, deeds and achievements, for their...
There are plenty of things said every day, in ordinary run-of-the-mill conversations, we need to weed out and throw in the bin. They're what...