52 Types of Difficult People – some clips from a presentation
I delivered a presentation on How to Deal with Difficult People. The presentation began with a look at the 52 Types of Difficult People...
I delivered a presentation on How to Deal with Difficult People. The presentation began with a look at the 52 Types of Difficult People...
I delivered a presentation on How to Deal with Difficult People. These two videos are made up of some clips from it. The first video...
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....
The other day, someone told me they don't use the word 'failure' in their house. No one is ever a failure they said....
#41: The Complainer We've all complained about something, right? Have you ever said to someone you’re unhappy about something? And gone on to say you...
It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. But here’s the thing. If you’re not very careful...
I'm on holidays I couldn’t be happier. I’m on holidays and sitting in one of my favourite cafes. And I’m looking forward to relaxing...
Trevor asked for a second chance My friend Trevor told me a story and it went like this: "Earlier in the week I was at...
#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job going? It was a Saturday morning and as usual I was...
#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved and difficult person let's you know they're not interested...