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52 Types of Difficult People – some clips from a presentation

I delivered a presentation on How to Deal with Difficult People. The presentation began with a look at the 52 Types of Difficult People...

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How to Deal with Difficult People – some clips from a presentation

I delivered a presentation on How to Deal with Difficult People. These two videos are made up of some clips from it. The first video...

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Tough Conversations: Don’t keep telling yourself it’s going to be tough

This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....

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Two things about failure we should accept

The other day, someone told me they don't use the word 'failure' in their house. No one is ever a failure they said....

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The Complainer: one of the 52 types of difficult people.

#41: The Complainer We've all complained about something, right?  Have you ever said to someone you’re unhappy about something? And gone on to say you...

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Nine handy hints for giving compliments and avoiding the pitfalls

It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. But here’s the thing. If you’re not very careful...

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The six essential ingredients for delivering a brilliant customer experience. Have you got them covered?

I'm on holidays I couldn’t be happier. I’m on holidays and sitting in one of my favourite cafes. And I’m looking forward to relaxing...

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If someone doesn’t ‘get’ what you’re talking about, do everyone a favour: say it’s your fault.

Trevor asked for a second chance  My friend Trevor told me a story and it went like this: "Earlier in the week I was at...

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The Patronizer: one of the 52 types of difficult people.

#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job going? It was a Saturday morning and as usual I was...

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The Dismissive: one of the 52 types of difficult people.

#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved and difficult person let's you know they're not interested...

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Recent Posts
  • The 52 Types of Difficult People – a simple list
  • 52 Types of Difficult People – some clips from a presentation
  • How to Deal with Difficult People – some clips from a presentation
  • Master Tough Conversations – some clips from a presentation
  • Instil Best Practice Behaviour – some clips from a presentation
Categories
  • 52 Types of Difficult People
  • Best Practice Behaviour
  • Brilliant Customer Service
  • Deal with Difficult People
  • Education, Training and Learning
  • Guiding Principles
  • Master Tough Conversations
  • Presenting & Public Speaking
  • Real Life Rehearsals
  • strategies for dealing with difficult people
  • The Psychology of Human behaviour
  • What is a difficult person?
  • Work together in harmony
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mark@markmcpherson.com.au

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