How to Deal with Difficult People – some clips from a presentation
I delivered a presentation on How to Deal with Difficult People. These two videos are ...
52 Types of Difficult People – some clips from a presentation
I delivered a presentation on How to Deal with Difficult People. The presentation began with ...
Guiding Principles / Master Tough Conversations
Tough Conversations: Don’t keep telling yourself it’s going to be tough
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough ...
Two things about failure we should accept
The other day, someone told me they don’t use the word ‘failure’ in their house. ...
52 Types of Difficult People / Deal with Difficult People
The Complainer: one of the 52 types of difficult people.
#41: The Complainer We’ve all complained about something, right? Have you ever said to someone ...
Nine handy hints for giving compliments and avoiding the pitfalls
It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. ...
Best Practice Behaviour / Brilliant Customer Service
The six essential ingredients for delivering a brilliant customer experience. Have you got them covered?
I’m on holidays I couldn’t be happier. I’m on holidays and sitting in one of ...
If someone doesn’t ‘get’ what you’re talking about, do everyone a favour: say it’s your fault.
Trevor asked for a second chance My friend Trevor told me a story and it ...
52 Types of Difficult People / Deal with Difficult People
The Patronizer: one of the 52 types of difficult people.
#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job ...