The six essential ingredients for delivering a brilliant customer experience. Have you got them covered? I'm on holidays I couldn’t be happier. I’m on holidays and sitting in one of my favourite cafes. And I’m looking forward to relaxing... Read More
Things to avoid saying when suggesting an idea Twenty odd years ago we had a rule for my team at work. It went like this: “When we make a suggestion, put forward... Read More
Need to get someone motivated? Well if so, here’s a simple trick you can use. Need to get someone motivated? Well if so, here's a simple trick for you. First, an example from the trenches. The students thought 6km was... Read More
The Role of Mastering Tough Conversations in Developing & Maintaining a Respectful Workplace. In this video I explain how Mastering Tough Conversations is a crucial skill in Developing and Maintaining a Respectful Workplace. To cover all the... Read More