Best Practice Behaviour / Brilliant Customer Service
The six essential ingredients for delivering a brilliant customer experience. Have you got them covered?
I’m on holidays I couldn’t be happier. I’m on holidays and sitting in one of ...
Best Practice Behaviour / Work together in harmony
Things to avoid saying when suggesting an idea
Twenty odd years ago we had a rule for my team at work. It went ...
The Psychology of Human behaviour
Need to get someone motivated? Well if so, here’s a simple trick you can use.
Need to get someone motivated? Well if so, here’s a simple trick for you. First, ...
The Role of Mastering Tough Conversations in Developing & Maintaining a Respectful Workplace.
In this video I explain how Mastering Tough Conversations is a crucial skill in Developing ...