The six essential ingredients for delivering a brilliant customer experience. Have you got them covered?
I'm on holidays I couldn’t be happier. I’m on holidays and sitting in one of my favourite cafes. And I’m looking forward to relaxing...
Things to avoid saying when suggesting an idea
Twenty odd years ago we had a rule for my team at work. It went like this: “When we make a suggestion, put forward...
Need to get someone motivated? Well if so, here’s a simple trick you can use.
Need to get someone motivated? Well if so, here's a simple trick for you. First, an example from the trenches. The students thought 6km was...
The Role of Mastering Tough Conversations in Developing & Maintaining a Respectful Workplace.
In this video I explain how Mastering Tough Conversations is a crucial skill in Developing and Maintaining a Respectful Workplace. To cover all the...