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The Complainer: one of the 52 types of difficult people.

#41: The Complainer We've all complained about something, right?  Have you ever said to someone you’re unhappy about something? And gone on to say you...

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Nine handy hints for giving compliments and avoiding the pitfalls

It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. But here’s the thing. If you’re not very careful...

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If someone doesn’t ‘get’ what you’re talking about, do everyone a favour: say it’s your fault.

Trevor asked for a second chance  My friend Trevor told me a story and it went like this: "Earlier in the week I was at...

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Things to avoid saying when suggesting an idea

Twenty odd years ago we had a rule for my team at work. It went like this: “When we make a suggestion, put forward...

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The Loud-Talker: one of the 52 types of difficult people.

Welcome to another one of my blogs in the series "52 types of difficult people". This blog is about Type 10: The Loud-Talker. Unfortunately,...

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Recent Posts
  • Webinar: How to Master Tough Conversations and Deal with Difficult People Wed 26 Aug 6pm
  • Tough Conversations: Don’t keep telling yourself it’s going to be tough
  • Tough Conversations: Deal with one concern, issue or problem at a time
  • Tough Conversations: Don’t expect them to agree with you.
  • Tough Conversations: Be prepared for responses, especially those you’d rather not get.
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