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If someone doesn’t ‘get’ what you’re talking about, do everyone a favour: say it’s your fault.

Trevor asked for a second chance  My friend Trevor told me a story and it went like this: "Earlier in the week I was at...

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Things to avoid saying when suggesting an idea

Twenty odd years ago we had a rule for my team at work. It went like this: “When we make a suggestion, put forward...

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Ten of the most common Relationship Wreckers. Are you guilty of them?

There are plenty of things said every day, in ordinary run-of-the-mill conversations, we need to weed out and throw in the bin. They're what...

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Recent Posts
  • How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)
  • The customer is always right. No they’re not
  • What to ask instead of: Where are you from?
  • The Complainer: one of the 52 types of difficult people.
  • Nine handy hints for giving compliments (and avoiding the pitfalls)
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