How to tell someone their behaviour is unacceptable: the FEWER script
Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...
Mark’s Blog
Put-Downs: How to respond to them
Put-downs can hurt "If your brains were dynamite, there wouldn't be enough to blow your hat off." (1) How’s that for a put-down? Not bad....
Half-day course: How to Deal with Difficult People.
Hi. I'm running some half-day courses on How to Deal with Difficult People. The first one is on the 12th of April 2017 in Alexandria, Sydney...