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Nine handy hints for giving compliments and avoiding the pitfalls

It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. But here’s the thing. If you’re not very careful...

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Things to avoid saying when suggesting an idea

Twenty odd years ago we had a rule for my team at work. It went like this: “When we make a suggestion, put forward...

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Five ways to give people some acknowledgement and recognition

Giving acknowledgement is more than just a nice thing to do. Giving people some acknowledgement - for their efforts, deeds and achievements, for their...

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Ten of the most common Relationship Wreckers. Are you guilty of them?

There are plenty of things said every day, in ordinary run-of-the-mill conversations, we need to weed out and throw in the bin. They're what...

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Recent Posts
  • The 52 Types of Difficult People – a simple list
  • 52 Types of Difficult People – some clips from a presentation
  • How to Deal with Difficult People – some clips from a presentation
  • Master Tough Conversations – some clips from a presentation
  • Instil Best Practice Behaviour – some clips from a presentation
Categories
  • 52 Types of Difficult People
  • Best Practice Behaviour
  • Brilliant Customer Service
  • Deal with Difficult People
  • Education, Training and Learning
  • Guiding Principles
  • Master Tough Conversations
  • Presenting & Public Speaking
  • Real Life Rehearsals
  • strategies for dealing with difficult people
  • The Psychology of Human behaviour
  • What is a difficult person?
  • Work together in harmony
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