The six essential ingredients for delivering a brilliant customer experience. Have you got them covered?
I'm on holidays I couldn’t be happier. I’m on holidays and sitting in one of my favourite cafes. And I’m looking forward to relaxing...
The Demander: one of the 52 types of difficult people I’ve documented.
Hi, I’m Mark McPherson. Every week I post a blog about one of my 52 types of people who are poorly behaved and at...