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The 7 main problems with role-plays and how we can do better

Role-plays simply don't do the job we'd like them to do When you’re running a workshop, would you like to see people’s eyes glaze...

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Things to avoid saying when suggesting an idea

Twenty odd years ago we had a rule for my team at work. It went like this: “When we make a suggestion, put forward...

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Ten of the most common Relationship Wreckers. Are you guilty of them?

There are plenty of things said every day, in ordinary run-of-the-mill conversations, we need to weed out and throw in the bin. They're what...

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Recent Posts
  • The 52 Types of Difficult People – a simple list
  • 52 Types of Difficult People – some clips from a presentation
  • How to Deal with Difficult People – some clips from a presentation
  • Master Tough Conversations – some clips from a presentation
  • Instil Best Practice Behaviour – some clips from a presentation
Categories
  • 52 Types of Difficult People
  • Best Practice Behaviour
  • Brilliant Customer Service
  • Deal with Difficult People
  • Education, Training and Learning
  • Guiding Principles
  • Master Tough Conversations
  • Presenting & Public Speaking
  • Real Life Rehearsals
  • strategies for dealing with difficult people
  • The Psychology of Human behaviour
  • What is a difficult person?
  • Work together in harmony
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mark@markmcpherson.com.au

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