Master Tough Conversations Video for 1 Person

Access included for one year.
Plus a copy of the slides used.

A Brief Look At What’s Covered In The Program

• What we expect from people and the six main categories of Standards of Behaviour.
• The seven types of Tough Conversations.
• The 52 types of Difficult People and the three things all difficult people havein common.
• The three codes of communication and the 11 essential visual skills.
• How to instil Best Practice Behaviour through Gaining Clarity, Building Capacity and Establishing Convention.
• How to Master Tough Conversations by Taking Control of the Conditions, the Scrips and the Deliveries.
• How to Deal with Difficult People by Nailing the Violation, Tailoring the Strategies and Personalizing your Approach.
• Why Guiding Principles are important.
• The new world of Diplomatic Assertiveness.
• The value of Real Life Scenarios, Real Life Rehearsals and Agent Provocateur Role-Plays.
• How to use the FEA script and the FEWER script to state your case and get the person to do ‘the right thing’.
• What most people get wrong when it comes to stating the facts.
• How to use the ANATOMICAL script to give the information you need to give without being side-tracked.
• How to use the SIDLI script and why everyone should know how to use it.
• The value of Assertive Instant Messages and when and when not to use them.
• An advanced technique for responding to criticism and to put-downs.
• How to take a break without losing face.
• 21 strategies for dealing with difficult people.
• How to create Standards of Behaviour to fit your work, home or community group.
• How to ‘get good’ and gain confidence.