Master Tough Conversations Video for 1 Person


Access included for one year.
Plus a copy of the slides used.

A Brief Look At What’s Covered In The Program

  • What we expect from people and the six main categories of Standards of Behaviour.
  • The seven types of Tough Conversations.
  • The 52 types of Difficult People and the three things all difficult people havein common.
  • The three codes of communication and the 11 essential visual skills.
  • How to instil Best Practice Behaviour through Gaining Clarity, Building Capacity and Establishing Convention.
  • How to Master Tough Conversations by Taking Control of the Conditions, the Scrips and the Deliveries.
  • How to Deal with Difficult People by Nailing the Violation, Tailoring the Strategies and Personalizing your Approach.
  • Why Guiding Principles are important.
  • The new world of Diplomatic Assertiveness.
  • The value of Real Life Scenarios, Real Life Rehearsals and Agent Provocateur Role-Plays.
  • How to use the FEA script and the FEWER script to state your case and get the person to do ‘the right thing’.
  • What most people get wrong when it comes to stating the facts.
  • How to use the ANATOMICAL script to give the information you need to give without being side-tracked.
  • How to use the SIDLI script and why everyone should know how to use it.
  • The value of Assertive Instant Messages and when and when not to use them.
  • An advanced technique for responding to criticism and to put-downs.
  • How to take a break without losing face.
  • 21 strategies for dealing with difficult people.
  • How to create Standards of Behaviour to fit your work, home or community group.
  • How to ‘get good’ and gain confidence.
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A Two-hour Education & Training Video Program Teaching How to Master Tough Conversations and Deal with Difficult People

Additional information


One-On-One, Up to 40 People, Over 40 People


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