Before I became a manager in large organisations, I was a high school teacher.
There were some posters in the industrial arts department staffroom. Semi-naked women were straddling a piston etc. You get the drift.
Some female teachers wanted the posters removed. They were not appropriate. But they felt they would be rebuffed if they approached the male teachers in the industrial arts department. So they asked me to talk to the Head Teacher of industrial arts about removing the posters.
I was hesitant. More than that, I was scared. I didn’t want to do it, but I knew it was the right thing to do.
Anyway, I did it. And as luck would have it, I made my point well, and they removed the offending items.
This was one of my early experiences with tough conversations. And yes, it’s only a small story because it was a small problem.
But here is what I’ve found. Whether the problem is small or large, it’s often a nerve-wracking experience.
Since then, I’ve had countless tough conversations, especially when managing teams.
It’s not easy, but the good news is that you can learn how to navigate your way to a successful outcome for most problems with difficult people.
And to smooth the pathway for you, I’ve developed scripts and other techniques to ensure you become proficient at conducting tough conversations at work, at home, and in your community.
I suggest that you read the rest of this page and then register for our workshop program.
Creating a productive and harmonious workplace is not always an easy thing to do. This is especially true if some people who work there are causing problems.
Whether you’re a boss or an employee, you may have seen some of these people in your workplace:
The above list represents eleven examples of difficult types of people. My Master List has 52.
It’s one thing to know the different people types, but it’s something else to know how to handle different them.
And that’s why my Tough Conversations at Work and Beyond course can help you.
You will learn to handle almost any ‘people problem’ confidently and competently.
But more than this: you’ll be respected by your peers and increase your value in the marketplace.
Tim Ferris Says, “Your success is based on how many uncomfortable conversations you are prepared to have”.
If he is right (and we think he is), it becomes essential to master this skill. And the sooner, the better.
It’s not easy to conduct tough conversations. It took me decades to master it.
But the good news is that I have simplified the process with scripts and other techniques so you can move onto the ‘tough conversations’ Fast Track.
Having a Tough Conversation isn’t the end of the world. But we don’t like having them because they make us feel uncomfortable.
Perhaps you’ve had to handle situations like these:
To make things easier, I’ve developed frameworks, scripts and formulas that make the process virtually foolproof.
If you’ve experienced one or more of the above situations, enrol in my Workshop.
The session is designed for delegates from the same organisation or business.
It is especially pertinent for staff who experience difficult situations such as:
It will also help with in-house communications, smoothing relationships between colleagues irrespective of where they sit in the pecking order.
The downstream effects of this can be significant and potentially transformational.
A bonus is that you (as a participant) can leverage your new-found skills away from work at home with family and friends. But also in the wider community.
1. In-House. $3,600 + GST
2. Virtual (via Zoom). $1,800 + GST
Virtual (via Zoom). Lower ‘per person’ prices apply . Please ask.
1. In-House. 4 hours face-to-face (does not include any breaks)
2. Virtual (via Zoom). Two 90-minute sessions
To ensure a fantastic learning experience, we require a minimum of 5 people from one business or organisation.
If fewer than five people can attend, consider enrolling in our Mixed Group Program. Contact us for more details.
Resource Manual containing original material for each person. Value: $50.
How to Master Tough Conversations video. 75 minutes. Value: $95.
Email: Email Mark with questions or requests for help, and he’ll respond within 24 hours.
Phone: You will be given Mark’s mobile number – contact Mark Monday to Friday during business hours for help.
If required, CPD Certificates can be issued to all attendees.
You don’t have to do this course. You have other options, one of which is to do nothing.
But if you don’t enrol, please consider the implications. The main issue is clear: you may not reach your full potential.
Your professional and career growth is not just about your core competencies, such as the technical ability to ‘do your job’. It’s also about soft skills such as:
The point is that when you master the skills of Tough Conversations (and, by extension, negotiation skills), you will automatically improve your skillset in the soft skills listed above.
There will be an impact from NOT mastering these critical skills. The effect on you, your career, your community, and your home could be significant.
Take advantage of this affordable opportunity and register today.
I can help you fix these problems by Bringing Out the Best in People so they always put their best foot forward.
I teach various methods, including Mastering Tough Conversations and Dealing with Difficult People so they work with you and not against you.
I help by giving you original content, models and processes. I give you realistic, down-to-earth strategies that have been tried and tested in the real world. And I help you develop your skills by using modern behaviour-rehearsal activities.
I’m a speaker, trainer, coach and author with over 40 years of experience. I work in Leadership, Management, Customer Service and Personal Relationships. And I work with you to design a tailor-made solution that fits your needs.
The course is for anyone who wants more harmony at work and home (Note: we’re not psychologists).
No problem. Ask us about our Zoom Mixed Group program.
No. Your results will depend on you implementing what you learn.
If you notify us 72 hours before the event, we will refund 100%.