One-page brochure for Businesses

One-page brochure for Businesses

Do you or your staff ever have to deal with people who are poorly behaved or maybe just downright difficult?
People who:

  • Say one thing but do another?
  • Don’t follow procedures?
  • Don’t do their work?
  • Demand you do something even
    though you’ve told you can’t?
  • Are abusive?
  • Play one person off against another?

One-page brochure for Councils

One-page brochure for Councils

People rarely contact council to congratulate staff on what a great job they’re doing.
They’re way more likely to want information or to report a problem like illegal parking. Or to say:

  • The rates are too high,
  • The tree policy is stupid;
  • They got a fine and it’s unfair;
  • Staff aren’t doing their job properly; and
  • The approval of their DA is taking too long.

One-page brochure for Schools

One-page brochure for Schools

Do you or your staff ever have to deal with people who:

  • Give backhanded compliments?
  • Break commitments?
  • Use unacceptable language?
  • Yell and scream?
  • Interrupt?
  • Bully and threaten?
  • Lie?
  • Are rude, negative, sarcastic, demanding, pushy or lazy?