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Tough Conversations: Don’t keep telling yourself it’s going to be tough

This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....

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Tough Conversations: Don’t expect them to agree with you.

This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. The video       The transcript Hi, I'm Mark McPherson. Welcome to one...

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How to tell someone their behaviour is unacceptable: the FEWER script

Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...

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Put-Downs: How to respond to them

Put-downs can hurt  "If your brains were dynamite, there wouldn't be enough to blow your hat off." (1) How’s that for a put-down? Not bad....

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The Complainer: one of the 52 types of difficult people.

#41: The Complainer We've all complained about something, right?  Have you ever said to someone you’re unhappy about something? And gone on to say you...

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The Patronizer: one of the 52 types of difficult people.

#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job going? It was a Saturday morning and as usual I was...

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The Dismissive: one of the 52 types of difficult people.

#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved and difficult person let's you know they're not interested...

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Self-Appointed Boss: one of the 52 types of difficult people.

This is the 47th blog in which  I give a brief overview of one of the 52 types of people I've documented who...

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Violent: one of the 52 types of difficult people.

#52: The Violent type. He caught everyone by surprise He marched in, fired off a volley of abuse and pushed over the water cooler. He...

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The Yes-Addict: one of the 52 types of difficult people.

#30: The Yes-Addict. When things are bad, we need to know. If a project isn’t on track, if we’ve overlooked some glaring problems with...

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Recent Posts
  • Webinar: How to Master Tough Conversations and Deal with Difficult People Wed 26 Aug 6pm
  • Tough Conversations: Don’t keep telling yourself it’s going to be tough
  • Tough Conversations: Deal with one concern, issue or problem at a time
  • Tough Conversations: Don’t expect them to agree with you.
  • Tough Conversations: Be prepared for responses, especially those you’d rather not get.
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