Mark McPherson |

Tough Conversations: Don’t keep telling yourself it’s going to be tough

This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....

Tough Conversations: Don’t expect them to agree with you.

This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. The video The transcript Hi, I'm Mark McPherson. Welcome to one...

How to tell someone their behaviour is unacceptable: the FEWER script

Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...

Put-Downs: How to respond to them

Put-downs can hurt "If your brains were dynamite, there wouldn't be enough to blow your hat off." (1) How’s that for a put-down? Not bad....

The Complainer: one of the 52 types of difficult people.

#41: The Complainer We've all complained about something, right? Have you ever said to someone you’re unhappy about something? And gone on to say you...

The Patronizer: one of the 52 types of difficult people.

#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job going? It was a Saturday morning and as usual I was...

The Dismissive: one of the 52 types of difficult people.

#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved and difficult person let's you know they're not interested...