The 52 Types of Difficult People – a simple list
I started reading about the types of difficult people decades ago. And I quickly realised in all the books and articles I read,...
I started reading about the types of difficult people decades ago. And I quickly realised in all the books and articles I read,...
I delivered a presentation on How to Deal with Difficult People. The presentation began with a look at the 52 Types of Difficult People...
I delivered a presentation on How to Deal with Difficult People. These two videos are made up of some clips from it. The first video...
I delivered a presentation on How to Master Tough Conversations. These two videos are made up of some clips from it. The first video is...
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....
This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. The video The transcript Hi, I'm Mark McPherson. Welcome to one...
Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...
Put-downs can hurt "If your brains were dynamite, there wouldn't be enough to blow your hat off." (1) How’s that for a put-down? Not bad....
#41: The Complainer We've all complained about something, right? Have you ever said to someone you’re unhappy about something? And gone on to say you...
#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job going? It was a Saturday morning and as usual I was...