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The 52 Types of Difficult People – a simple list

I started reading about the types of difficult people decades ago. And I quickly realised in all the books and articles I read,...

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52 Types of Difficult People – some clips from a presentation

I delivered a presentation on How to Deal with Difficult People. The presentation began with a look at the 52 Types of Difficult People...

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How to Deal with Difficult People – some clips from a presentation

I delivered a presentation on How to Deal with Difficult People. These two videos are made up of some clips from it. The first video...

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Master Tough Conversations – some clips from a presentation

I delivered a presentation on How to Master Tough Conversations. These two videos are made up of some clips from it. The first video is...

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Tough Conversations: Don’t keep telling yourself it’s going to be tough

This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. First, the video Second, the transcript Hi, I'm Mark McPherson....

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Tough Conversations: Don’t expect them to agree with you.

This is a continuation of the series of blogs called: Guiding Principles for Mastering Tough Conversations. The video       The transcript Hi, I'm Mark McPherson. Welcome to one...

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How to tell someone their behaviour is unacceptable: the FEWER script

Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...

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Put-Downs: How to respond to them

Put-downs can hurt  "If your brains were dynamite, there wouldn't be enough to blow your hat off." (1) How’s that for a put-down? Not bad....

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The Complainer: one of the 52 types of difficult people.

#41: The Complainer We've all complained about something, right?  Have you ever said to someone you’re unhappy about something? And gone on to say you...

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The Patronizer: one of the 52 types of difficult people.

#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job going? It was a Saturday morning and as usual I was...

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Recent Posts
  • The 52 Types of Difficult People – a simple list
  • 52 Types of Difficult People – some clips from a presentation
  • How to Deal with Difficult People – some clips from a presentation
  • Master Tough Conversations – some clips from a presentation
  • Instil Best Practice Behaviour – some clips from a presentation
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  • strategies for dealing with difficult people
  • The Psychology of Human behaviour
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