How to Deal with Difficult People – some clips from a presentation
I delivered a presentation on How to Deal with Difficult People. These two videos are ...
52 Types of Difficult People – some clips from a presentation
I delivered a presentation on How to Deal with Difficult People. The presentation began with ...
Instil Best Practice Behaviour – some clips from a presentation
I delivered a presentation on How to Instil Best Practice Behaviour. These two videos are ...
Master Tough Conversations – some clips from a presentation
I delivered a presentation on How to Master Tough Conversations. These two videos are made ...
Two things about failure we should accept
The other day, someone told me they don’t use the word ‘failure’ in their house. ...
Deal with Difficult People / strategies for dealing with difficult people
How to tell someone their behaviour is unacceptable: the FEWER script
Being Diplomatically Assertive is the key Sometimes we need to tell someone their behaviour wasn’t ...
The customer is always right. No they’re not.
Some customers are a little annoying The simple reality is some customers are a ...
How to Master Tough Conversations. The Golden Rule: Only Use Facts. (It’s harder than you think.)
First, the video (It has captions so you can watch it without disturbing others.) ...
52 Types of Difficult People / Deal with Difficult People
The Complainer: one of the 52 types of difficult people.
#41: The Complainer We’ve all complained about something, right? Have you ever said to someone ...
Best Practice Behaviour / Brilliant Customer Service
The six essential ingredients for delivering a brilliant customer experience. Have you got them covered?
I’m on holidays I couldn’t be happier. I’m on holidays and sitting in one of ...