Being Diplomatically Assertive is the key
Sometimes we need to tell someone their behaviour wasn’t acceptable – what they did was against the rules,...
First, the video
(It has captions so you can watch it without disturbing others.)
Second, the transcript.
What's the one thing?
Hi, I'm Mark McPherson. After...
#41: The Complainer
We've all complained about something, right?
Have you ever said to someone you’re unhappy about something? And gone on to say you...
#38: The Dismissive type.
Dismissive people are real downers.
The Dismissive type of poorly behaved and difficult person let's you know they're not interested...
Giving acknowledgement is more than just a nice thing to do.
Giving people some acknowledgement - for their efforts, deeds and achievements, for their...