The Complainer: one of the 52 types of difficult people.
#41: The Complainer We've all complained about something, right? Have you ever said to someone you’re unhappy about something? And gone on to say you...
The six essential ingredients for delivering a brilliant customer experience. Have you got them covered?
I'm on holidays I couldn’t be happier. I’m on holidays and sitting in one of my favourite cafes. And I’m looking forward to relaxing...
If someone doesn’t ‘get’ what you’re talking about, do everyone a favour: say it’s your fault.
Trevor asked for a second chance My friend Trevor told me a story and it went like this: "Earlier in the week I was at...
The Dismissive: one of the 52 types of difficult people.
#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved and difficult person let's you know they're not interested...
Violent: one of the 52 types of difficult people.
#52: The Violent type. He caught everyone by surprise He marched in, fired off a volley of abuse and pushed over the water cooler. He...
Five ways to give people some acknowledgement and recognition
Giving acknowledgement is more than just a nice thing to do. Giving people some acknowledgement - for their efforts, deeds and achievements, for their...
The Pleader: one of the 52 types of difficult people.
Welcome to the 41st blog in the series “52 blogs in 52 weeks with each blog being about one of my 52 types...
The Tormentor: one of the 52 types of difficult people.
Welcome to the 40th blog in the series “52 blogs in 52 weeks with each blog being about one of my 52 types...
The Rambler: one of the 52 types of difficult people.
Welcome to the 38th blog in the series "52 blogs in 52 weeks with each blog being about one of my 52 types...
The Problem-Creator: one of the 52 types of difficult people.
Welcome to the 34th blog in the series "52 blogs in 52 weeks with each blog being about one of my 52 types...