Mark McPherson | How to Stop Bad Behaviour & Deal With Difficult People
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How to Stop Bad Behaviour & Deal With Difficult People

About This Project

How to Stop Bad Behaviour & Deal With Difficult People

Crazy but true. The old ways of helping us deal with bad behaviour and difficult people are around.

They shouldn’t be. They’re flawed.

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So Mark to the rescue. He doesn’t use the old ways. He uses something better. Something that works. It means if you, your colleagues or any of your staff ever have to deal with people who do things like:

Interrupt others and talk over them.  Ask inappropriate questions.  Dismiss what others have to say but want others to listen to them.  Like the sound of their own voice and are a real know-all.  Don’t pull their weight.  Are racist or sexist. Criticise and mock others.  Are nice to people’s faces but then stab them in the back.  Turn up late for work and still take 20 mins to get on with their job.  Don’t do the work they’re supposed to do or agreed to do.  Lie.  Abuse or threaten others. Mark’s a specialist in helping individuals and teams put an end to bad behaviour and deal with difficult people.

The list below shows you just some of the things Mark covers.

  • Gives us a look at over 43 types of bad behaviour & difficult people – and we’ll recognize every one of them.
  • Shows us why it doesn’t matter how many types there are – 4, 6, 10, 50? It doesn’t matter.
  • Exposes the errors of the old ways – such as the one where we’re given the 4, 6, 10 or whatever, and then given some strategies for dealing with each one.
  • Defines bad behaviour for us – and it’s a definition that’s simple, straightforward and easy to use. And necessary!
  • Gives us the connection between bad behaviour & difficult people – something difficult people would rather we didn’t know.
  • Shows us how all types of difficult people have just 3 things in common – that’s right, just 3.
  • Helps us get on top of the ‘3 things’ – and shows us how to use them with any  difficult person we meet.
  • Helps us define and declare our standards – the basis of dealing with bad behaviour & difficult people.
  • Gives us the 6 universal standards of behaviour – and shows us how to apply them at work, home and when we’re simply out and about.
  • Gives us a 5-factor decision-making tool for deciding what our next move should be – one we can apply to any situation, anytime, anywhere.
  • Let’s us in on the 6 components of power – because power isn’t a dirty word.
  • Gives us over 20 sure-fire strategies – ones we can mix and match depending on our needs and wants.
  • Helps us devise Personal Conversation Scripts – because we need to know exactly what to say and how to say it.
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