I’ve spent a lot of my life helping employees, at all levels of all organisations, develop the best people skills, interpersonal skills, influencing skills and communication skills they possibly can. And helping them work with others in harmony, work as a team and interact with others in the best way possible.
But over the last ten years I’ve also been helping them develop the strategies, skills and confidence to ‘master tough conversations’ and ‘put an end to bad behaviour and deal with difficult people’.
But here’s the thing. The world is changing. We’re working with, interacting with and communicating with more and more people, more and more often, and in more and more ways. And if we’re to come out on top, we need to be brilliant at it. Our ability to work together is probably the most important skill we could develop as individuals, teams and organisations.
What we need to do is to step up to and embrace what I call Best Practice Behaviour – the way we want and expect people to behave, communicate and ultimately perform – at work, home and play.
And this is why I’ve put best Practice at the top of my list of ‘topics’.