Naturally, you want your staff (and your customers as well) to behave, communicate and interact with others in the best possible way. And to perform at their best. You want your workplace to be respectful and morale to be high.
And if you’re like most CEOs, managers, business owners and consultants, you’re almost there. But you know there’s always room for improvement. And this is where Mark can help.
Mark is a speaker, trainer, coach and author with over 40 years experience. He works in the areas of leadership, management, team building, workplace culture, customer service, employee engagement, people skills, interpersonal communication and human relationships.
Mark helps you:
Best Practice Behaviour helps you create places where staff always put their best foot forward and where they behave, communicate, and ultimately perform, in the best possible way. The result is efficiency, productivity and respect. Read more.
Mark helps you Master Tough Conversations and get the best possible result for all concerned. And he helps you master them for some particular situations. For example, he helps you Speak up and Say what needs to be said and Talk to an employee and have them improve their behaviour or performance. Read more.
Mark helps you put an end to bad behaviour and deal with difficult people. And for example Handle customers who are rude, nasty or abusive and Respond to inappropriate comments, innuendo and put-downs. Read more.
Mark is realistic, practical and down-to-earth. He’s affectionately known as The Tough Conversations Guy® and he’ll leave you with plenty of principles, strategies and skills you can immediately use – as soon as you walk out the door!
Mark helps you develop your own Personal Conversation Scripts – these are ready-to-use scripts tailored to your specific needs and based on the principle of Diplomatic Assertiveness.
And, when it comes to skill development, Mark doesn’t waste your time with old-style role-plays. Mark uses advanced role-plays and behaviour-rehearsals such as Agent-Provocateur Role-Plays which really put the ‘icing on the cake’.
Mark also helps you:
And to top it off, in case you need one, Mark is: