Resources
Some people like to tell us there are 8, 10 or whatever types difficult people. but they’re wrong. Mark has documented 52 types of poorly behaved and difficult people and this is a brief annotated list of them. Most of us have no trouble imagining they exist. Sadly, some of us have met way too many of them.
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There are way too many strategies out there for ‘dealing with bad behaviour and dealing with difficult people’ which aren’t realistic and are unlikely to work in the real world. So what Mark has done is produce a list of strategies which are practical, realistic and down-to-earth. And more importantly, they work in the real world where it counts.
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Research shows the way we like to structure classroom lessons, workshops and online programs is pretty much the opposite to what gives the best results down the track – like when the learners are faced with an exam or are back on the job in the real world. Reading and interpreting the research is hard work, so we’ve done it for you.
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This easy-to-read resource starts off with an overview of the seven major problems with role-plays. Most teachers know these problems and know they’re serious but they’ve been left with what to use instead? This resource gives the answer. It moves on to an overview of a straightforward classroom activity teachers can immediately use.
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This resource starts with an overview of each of the seven major problems with role-plays. Of course, most trainers are well aware of them but can be stuck with what to use instead. This resource gives the answer. It gives an overview of Real Life Rehearsals with it’s three main parts: Real Life Scenarios, The Agent-Provocateur Obstacle Course and Agent-Provocateur Role-Plays.
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Running a Question and Answer session can be tricky. Sometimes no one has a question. Sometimes, someone goes on and on. And sometimes, a question is so muddled it’s frustrating or perhaps even embarrassing. Here’s a simple ‘how to’ guide to help make you Question and Answer session a success.
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There are times when we need to wind down and relax. When we need to let our body as well as our mind, turn off and let go. So here’s a FREE ready-to-download audio recording to help you – or perhaps someone in your family – get to where you need to be. It’s a 10 minute guided and progressive muscle relaxation exercise.
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An absolutely FREE series of short – that’s right, short – videos delivered to you. No selling. No telling you to buy this or that. Nothing; just the videos showing the 11 Essential Visual Communication Skills. These skills enhance the quality of your communication – one-on-on, at staff meetings and when presenting.
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This is a 2-hour education and training program. It’s filled with information and moves along at a fast pace. You get heaps of down-to-earth practical strategies you can immediately use–ones that work! It can be used by you as an individual or by a group.