Resources

How to deal with people who are poorly behaved or difficult: a list of strategies

How to deal with people who are poorly behaved or difficult: a list of strategies

There are way too many strategies out there for ‘dealing with bad behaviour and dealing with difficult people’ which aren’t realistic and are unlikely to work in the real world. So what Mark has done is produce a list of strategies which are practical, realistic and down-to-earth. And more importantly, they work in the real world where it counts.

FREE

How to plan, organise and manage a Question & Answer session

How to plan, organise and manage a Question & Answer session

Running a Question and Answer session can be tricky. Sometimes no one has a question. Sometimes, someone goes on and on. And sometimes, a question is so muddled it’s frustrating or perhaps even embarrassing. Here’s a simple ‘how to’ guide to help make you Question and Answer session a success.

FREE

52 Types Of Difficult People: An Annotated List

52 Types Of Difficult People: An Annotated List

Some people like to tell us there are 8, 10 or whatever types difficult people. but they’re wrong. Mark has documented 52 types of poorly behaved and difficult people and this is a brief annotated list of them. Most of  us have no trouble imagining they exist. Sadly, some of us have met way too many of them.

FREE

An mp3 audio recording. A guided & progressive muscle relaxation exercise

An mp3 audio recording. A guided & progressive muscle relaxation exercise

There are times when we need to wind down and relax. When we need to let our body as well as our mind, turn off and let go. So here’s a FREE ready-to-download audio recording to help you – or perhaps someone in your family – get to where you need to be. It’s a 10 minute guided and progressive muscle relaxation exercise.

FREE

How did teachers and trainers get it so wrong? Order versus Chaos: What works best?

How did teachers and trainers get it so wrong? Order versus Chaos: What works best?

Research shows the way we like to structure classroom lessons, workshops and online programs is pretty much the opposite to what gives the best results down the track – like when the learners are faced with an exam or are back on the job in the real world. Reading and interpreting the research is hard work, so we’ve done it for you.

$9.90

FREE video series: The 11 essential non-verbal communication skills

FREE video series: The 11 essential non-verbal communication skills

An absolutely FREE series of short – that’s right, short – videos delivered to you. No selling. No telling you to buy this or that. Nothing; just the videos showing the 11 Essential Visual Communication Skills. These skills enhance the quality of your communication – one-on-on, at staff meetings and when presenting.

FREE

The problems with role-plays and a quick look at Real Life Rehearsals®: A resource for teachers.

The problems with role-plays and a quick look at Real Life Rehearsals®: A resource for teachers.

This easy-to-read resource starts off with an overview of the seven major problems with role-plays. Most teachers know these problems and know they’re serious but they’ve been left with what to use instead? This resource gives the answer. It moves on to an overview of a straightforward classroom activity teachers can immediately use.

FREE

The problems with role-plays and how we can do better: A resource for trainers.

The problems with role-plays and how we can do better: A resource for trainers.

This resource starts with an overview of each of the seven major problems with role-plays. Of course, most trainers are well aware of them but can be stuck with what to use instead. This resource gives the answer. It gives an overview of Real Life Rehearsals with it’s three main parts: Real Life Scenarios, The Agent-Provocateur Obstacle Course and Agent-Provocateur Role-Plays.

FREE

 
A one-page brochure of Mark's services and how he can help you

A one-page brochure of Mark's services and how he can help you

This is a one-page overview of Mark’s services.

FREE