How to Master Tough Conversations and Deal with Difficult People

A Two-hour Intensive Video Program

I get it. You’ve had plenty of tough conversations. And you’ve dealt with plenty of difficult people. And you’re pretty good at it.

But you’d like a few more ideas, handy hints and strategies so you always get the best possible result you can – first time, every time.

So where do you go? You’re busy and you don’t want to spend a whole day at a workshop.

Well, you’re in luck. I’ve put together a crash course for you. It’s a two-hour video in the form of a webinar – me on one side of the screen talking with the relevant slides on the other.

It’s an education and training program. It’s fast paced and you’ll leave with plenty of practical down-to-earth strategies you can immediately use – as soon as you walk out the door. Ones no one has told you about before. Ones that have been tried and testedin the real world – where it counts.

There are three tiers of access: For use by individuals; For use by up to 40 people; and For use by more than 40 people. And access is available for a whole six months. And not only do you get access to the video, you get a copy of the slides as well.

If you’d like to know more or if you need to raise a Purchase Order before you can get access, please send me an email.

A Brief Look at What’s Covered in the Video

  • What we expect from people and the six main categories of Standards of Behaviour.
  • The seven types of Tough Conversations.
  • The 52 types of Difficult People and the three things all difficult people havein common.
  • The three codes of communication and the 11 essential visual skills.
  • How to instil Best Practice Behaviour through Gaining Clarity, Building Capacity and Establishing Convention.
  • How to Master Tough Conversations by Taking Control of the Conditions, the Scrips and the Deliveries.
  • How to Deal with Difficult People by Nailing the Violation, Tailoring the Strategies and Personalizing your Approach.
  • Why Guiding Principles are important.
  • The new world of Diplomatic Assertiveness.
  • The value of Real Life Scenarios, Real Life Rehearsals and Agent Provocateur Role-Plays.
  • How to use the FEA script and the FEWER script to state your case and get the person to do ‘the right thing’.
  • What most people get wrong when it comes to stating the facts.
  • How to use the ANATOMICAL script to give the information you need to give without being side-tracked.
  • How to use the SIDLI script and why everyone should know how to use it.
  • The value of Assertive Instant Messages and when and when not to use them.
  • An advanced technique for responding to criticism and to put-downs.
  • How to take a break without losing face.
  • 21 strategies for dealing with difficult people.
  • How to create Standards of Behaviour to fit your work, home or community group.
  • How to ‘get good’ and gain confidence.
  • Master Tough Conversations Video for 1 Person

    Access included for six months.
    Plus a copy of the slides used.

    $90.00 plus GST
  • Master Tough Conversations Video for up to 40 People

    Access included for six months.
    Plus a copy of the slides used.

    $450.00 plus GST
  • Master Tough Conversations Video for more than 40 People

    Access included for six months.
    Plus a copy of the slides used.

    $850.00 plus GST