Do you, your colleagues or your staff ever have to:
- Deal with someone who’s vague, hard to follow and won’t give straightforward answers?
- Give someone bad news?
- Speak up and state your case even though it mightn’t be well received?
- Serve someone who’s rude and uncooperative?
- Have to remind someone to do things they shouldn’t have to be reminded to do?
- Get someone who doesn’t pull their weight, undermines others or breaks the rules, to do ‘the right thing’?
- Get people to work together, do what they need to do and help others?
- Lay down the law?
Well, if so, you’ve come to the right place.
It’s because I help you Master Tough Conversations so you get the best possible result for all concerned, Deal with Difficult People and do it effectively, efficiently and ethically, and I help you Help Others Always Put Their Best Foot Forward.
I help by giving you original content, models and processes. I give you realistic down-to-earth strategies – ones that have been tried and tested in the real world and you can tailor to suit your particular needs. And I help you develop your skills by using modern behaviour-rehearsal activities.
I’m a speaker, trainer, coach and author with over 40 years experience. I work in the areas Leadership, Management, Customer Service and Personal Relationships. And I work with you to design a tailor-made solution which fits your particular needs. Just follow the links to find out more.
