Working with people is a tricky business
We’re decent folk
We want the best for people. We want them to be happy. We want them to be healthy and fulfilled. And we want their dreams to come true. Of course we do; like I said, we’re decent folk.
But we don’t just want something ‘for them’; we also want something ‘from them’. What we want from them is for them to live up to our standards of behaviour. And we don’t just want then to, we expect them to.
We expect them to do their work and do it properly. We expect them to help others and be civil. We expect them to play fair and play by the rules. We expect them to ………. well, you get my drift and I’m sure you can think of plenty more of things we expect them to do.
But here’s the thing
In case you haven’t noticed, some people don’t live up to our standards. Of course, none of us are perfect; I get it. We all slip up from time to time. But if we do, it’s usually a minor infringement and we usually work it out for ourself, say sorry and make amends. And if we get chipped for it, we accept it. We mightn’t like it, but we accept it.
But not so some people. Some people seem to be blissfully unaware they’ve done anything wrong. And when we point it out to them, they don’t listen.
Or they tell us they have the right to act any way they like – after all, it’s free country. Or they tell us we’re the one who’s wrong, other people ‘made them do it’ or we’re being overly sensitive. And if they show remorse, their new sense of right and wrong, is often short lived.
It’s all about behaviour, communication and performance
We have an obligation to help people behave, communicate and ultimately perform in the best possible way. We might like to think it should come naturally but sadly, to many people, it doesn’t. And this is where I come in.
I help you and your staff develop:
- sets of practical, realistic and down-to-earth interpersonal communication strategies to fit your particular needs; and
- the necessary diplomatic assertiveness skills to deliver those very strategies in the real world, where it counts.
What topics, or mix of topics, are you after?
For convenience, my subject matter expertise has been placed under three main topics. Tell me your thoughts and we’ll work together to come up with a mix that’s right for you. Maybe it’s something in the field of leadership or management. Or maybe in the field of people skills, workplace culture, customer service, team building, interpersonal communication or human relationships, or something else entirely – you tell me. My three main topics are: