What I do and how I work with you

Do you, your colleagues or your staff ever have to:

  • Deal with someone who’s vague, hard to follow and won’t give straightforward answers?
  • Give someone bad news?
  • Speak up and state your case even though it mightn’t be well received?
  • Serve someone who’s rude and uncooperative?
  • Have to remind someone to do things they shouldn’t have to be reminded to do?
  • Get someone who doesn’t pull their weight, undermines others or breaks the rules, to do ‘the right thing’?
  • Get people to work together, do what they need to do and help others?
  • Lay down the law?

Well, if so, you’ve come to the right place.

It’s because I help you Master Tough Conversations so you get the best possible result for all concerned, Deal with Difficult People and do it effectively, efficiently and ethically, and I help you Help Others Always Put Their Best Foot Forward.

I help by giving you original content, models and processes. I give you realistic down-to-earth strategies – ones that have been tried and tested in the real world and you can tailor to suit your particular needs. And I help you develop your skills by using modern behaviour-rehearsal activities.

I’m a speaker, trainer, coach and author with over 40 years experience. I work in the areas Leadership, Management, Customer Service and Personal Relationships. And I work with you to design a tailor-made solution which fits your particular needs. Just follow the links to find out more.

Master Tough Conversations

Master Tough Conversations

When you have a Tough Conversation you want to get the best possible result. It’s why I help you with what to say, how to say it and what to do and look like when you say it.

Deal with Difficult People

Deal with Difficult People

Difficult people (all 52 types of them) have just 3 things in common. Know what they are and you can mix and match any of my 21 ‘big strategies’ to suit your needs.

Help Others to Always Put Their Best Foot Forward

Help Others to Always Put Their Best Foot Forward

Some people need our help – they need a bit of Best Practice Behaviour. We need to set standards, help people live up to them and make ‘best behaviour’ the norm.

Personal Conversation Scripts

Personal Conversation Scripts

I give you sets of Personal Conversation Scripts with what to say and when to say it. We work together to tailor and personalise them to suit your needs.

Essential Non-Verbal Techniques

Essential Non-Verbal Techniques

Outstanding interpersonal communication skills combine what to say, what to sound like and what to do and look like when you’re saying it. I’ll give you the secrets.

Real-Word Simulation

Real-Word Simulation

Skills are needed to deliver strategies in the real world. So practice is vital. But you won’t waste your time with old fashioned role-plays; you’ll use something better.

 

Something extra: Presentation skills for staff meetings, seminars and conferences

Get a standing ovation even when you present the finance report

Get a standing ovation even when you present the finance report

I’ve been speaking and presenting for over 40 years to all sorts of audiences, on all sorts of topics and in all sorts of environments. I know how to take a presentation from good to great so let me help you.

Do you need a facilitator, chairperson or rapporteur?

Do you need a facilitator, chairperson or rapporteur?

I’m an experienced facilitator, chairperson, host and rapporteur and I’ve worked in some tough environments. I know how to keep people on track while at the same time get the best from them.

 

Are you after a Speaker, Trainer, Coach or Writer? Or not sure?