What I do and how I work with you

  • I’m a speaker, trainer, coach, and author

I’m a speaker, trainer, coach and author with over 40 years experience.

  • I help you get the outcome you’re after

I help you get the best possible behaviour, communication and performance from people at work, home and play. And, because it’s necessary, with what to do if you don’t get it.

The result is an environment which is efficient, effective and productive. A place where morale and job satisfaction are high, and where stress is low. A place which is respectful and where staff always put their best foot forward, get on well with others and work as a team.

  • I help people like you  

I help people from all walks of life and employees at all levels of all organisations. However, they tend to come from four main groups.

The first is CEOs, managers, business owners, consultants and members of the school executive.

The second is their staff and particularly staff on the frontline.

The third is members of community groups and not-for-profit organisations.

And the fourth is people who, for example, want to have better relationships with family and friends.

  • You get a tailor-made solution

I work with you to design a tailor-made solution – one which fits your particular needs. Every person, every group and every organisation is different and at different times will need a different approach or combination of approaches. So I’ll listen to you to find out what you’re after and what will will work best – for you, your colleagues, your team and your whole organisation.

  • My work fits neatly into the big issues  

My work fits neatly into conferences and programs tackling the big issues of: Leadership, management, customer service, teamwork, assertiveness, interpersonal relationships and interpersonal communication.

  • For convenience, I have three main ‘topics’

To help you, I’ve placed my content under three main headings.

Have people always put their best foot forward

Have people always put their best foot forward

Master Tough Conversations

Master Tough Conversations

Put an end to Bad Behaviour and deal with Difficult People

Put an end to Bad Behaviour and deal with Difficult People

  • I give you the best verbal, vocal and visual skills

When we’re interacting and communicating with others, we need sets of diplomatic and assertive strategies and also the skills to deliver them in the real world. To help you and your colleagues do this, I:

Personal Conversation Scripts

Personal Conversation Scripts

First, not only will you get sets of realistic strategies, you’ll get a set of down-to-earth practical scripts with what to say and when to say it. Even better still, I help you tailor these to fit your specific needs.

Essential Non-Verbal Techniques

Essential Non-Verbal Techniques

Second, I also leave you with what to sound like – the Vocal Code – and what to do and what to look like when you’re saying it – the Visual Code.  Together with what to say, you’re set to inform, influence and inspire.

Real-Word Simulation

Real-Word Simulation

And third, I help you develop the skills to deliver strategies and techniques in the real world – because that’s where it counts. But I don’t waste your time with old fashioned role-plays; I use something that works.

  • This is why I do what I do



  •  Here’s my answers to some Frequently Asked Questions

Where does Mark live and will he travel to us?

Mark lives in Sydney but is happy to travel to other cities, States and countries.

Who does Mark actually work with?

Marks works with individuals and teams, at all levels of all businesses, government departments and associations. However, there are two particular groups he is often called to help out.

The first is those in management roles and he tends tpo help them with managing employees and managing their performance. The second is staff on the frontline who have problems dealing with customers, clients and the general public who are poorly behaved and at times downright difficult.

Does Mark just help people develop ‘Communication Skills’?

No. When helping employees at all levels of organisations, get the best from people – and what to do when they don’t – there’s a broad range of policies, programs and strategies which are incredibly useful and should be considered, but do not involve interpersonal communication to any significant degree. These are strangely, often overlooked but they work.

So Mark can help you develop polices, programs, and strategies as well as skills.

Does Mark just run workshops?

No he also speaks, coaches and writes. His approach depends on the type of event he’s being asked to contribute to and needs of individuals, teams and the organization as a whole.

How long are his presentations and workshops?

The short answer is ‘it depends’. It depends on the type of presentation, workshop or coaching session. It depends on how long he’s asked to ‘deliver’ for, the ‘topic’, the needs of the audience, what else is going on and has gone on, and the environment, and this is just for starters.

Do programs and workshops have to be delivered in one go?

No. Sometimes it’s best to run a workshop, for example, in just one day. But sometimes it’s best to break up a workshop or some other type of program, and run it over a few days or even weeks. This is one of the many things you van negotiate with Mark.

How much does Mark cost?

A good question and an important one. But unfortunately, the answer is it depends.  Just give Mark a call and talk to him about what you’re after.

  • Here are two more things I can help you with

Do you need to take your presentation skills to the next level?

Do you need to take your presentation skills to the next level?

I’ve been speaking and presenting for over 40 years to all sorts of audiences, on all sorts of topics and in all sorts of environments. I know how to take a presentation from good to great so let me help you.

Do you need a facilitator, chairperson or rapporteur?

Do you need a facilitator, chairperson or rapporteur?

I’m an experienced facilitator, chairperson, host and rapporteur and I’ve worked in some tough environments. I know how to keep people on track while at the same time getting the best from them.

Are you after a Speaker, Trainer, Coach or Writer? Or not sure?