What I help you achieve

and more importantly, how

Working with people is a tricky business

We’re decent folk

We want the best for people. We want them to be happy. We want them to be healthy and fulfilled. And we want their dreams to come true. Of course we do; like I said, we’re decent folk.

But we don’t just want something ‘for them’; we also want something ‘from them’. What we want from them is for them to live up to our standards of behaviour. And we don’t just want then to, we expect them to.

We expect them to do their work and do it properly. We expect them to help others and be civil. We expect them to play fair and play by the rules. We expect them to ………. well, you get my drift and I’m sure you can think of plenty more of things we expect them to do.

But here’s the thing

In case you haven’t noticed, some people don’t live up to our standards. Of course, none of us are perfect; I get it. We all slip up from time to time. But if we do, it’s usually a minor infringement and we usually work it out for ourself, say sorry and make amends. And if we  get chipped for it, we accept it. We mightn’t like it, but we accept it.

But not so some people. Some people seem to be blissfully unaware they’ve done anything wrong. And when we point it out to them, they don’t listen.

Or they tell us they have the right to act any way they like – after all, it’s  free country. Or they tell us we’re the one who’s wrong, other people ‘made them do it’ or we’re being overly sensitive. And if they show remorse, their new sense of right and wrong, is often short lived.

It’s all about behaviour, communication and performance

We have an obligation to help people behave, communicate and ultimately perform in the best possible way. We might like to think it should come naturally but sadly, to many people, it doesn’t. And this is where I come in.

I help you and your staff develop:

  • sets of practical, realistic and down-to-earth interpersonal communication strategies to fit your particular needs; and
  • the necessary diplomatic assertiveness skills to deliver those very strategies in the real world, where it counts.


What topics, or mix of topics, are you after?

For convenience, my subject matter expertise has been placed under three main topics. Tell me your thoughts and we’ll work together to come up with a mix that’s right for you. Maybe it’s something in the field of leadership or management. Or maybe in the field of people skills, workplace culture, customer service, team building, interpersonal communication or human relationships, or something else entirely – you tell me. My three main topics are:

Help People Work Together in Harmony

Help People Work Together in Harmony

Master the Four Main Types of Tough Conversations

Master the Four Main Types of Tough Conversations

Put an End to Bad Behaviour and Deal with Difficult People

Put an End to Bad Behaviour and Deal with Difficult People


You’re probably from one of three main groups 

The people I work with tend to fall into one of three main groups.  They have different roles and responsibilities, and different issues and needs.

The first two groups work in businesses, associations, organisations and Federal, State and Local Government. The first of these is those who primarily work with, and in many cases manage, other staff. These are, for example, CEOs, managers, team leaders and business owners.

The second is what we’ll call frontline staff. These are staff who deal directly with customers, clients, the general public and in the case of thos working in schools, parents.

The third group is parents and guardians. I help parents and guardians build and maintain better relationships with each other, their teenagers and members of their extended family and social groups. (It’s amazing how many times staff in a workshop tell me how useful the strategies I give them will be for dealing with people at home.)

Are you after a Speaker, Trainer, Coach, Facilitator or something else?

I have over 40 years experience as a speaker, trainer, coach and author, working with all sorts of people in all sorts of environments and with all sorts of issues. And more recently I’ve become a video blogger – such are the times in which we find ourselves.

Every person, every group and every organisation is different and at different times will need a different approach or combination of approaches. So I’ll work with you and I’ll listen to you, to find out what you’re after and what will will work best – for you, your colleagues, your team and your whole organisation.

I’ll leave you with: What to say, How to say it & How to get good at it

I pride myself in giving you strategies which are practical, down-to-earth and realistic – ones that actually work in the real world because after all, that’s where it counts. And to do this, I give you:

Personal Conversation Scripts

Personal Conversation Scripts

First, not only will you get sets of realistic strategies, you’ll get a set of down-to-earth practical scripts with what to say and when to say it. Even better still, I help you tailor these to fit your specific needs.

Essential Non-Verbal Techniques

Essential Non-Verbal Techniques

Second, I also leave you with what to sound like – the Vocal Code – and what to do and what to look like when you’re saying it – the Visual Code.  Together with what to say, you’re set to inform, influence and inspire.

Real-Word Simulation

Real-Word Simulation

And third, I help you develop the skills to deliver strategies and techniques in the real world – because that’s where it counts. But I don’t waste your time with old fashioned role-plays; I use something that works.

Here’s a FREE ebook for you to download: Why Teachers should give traditional role-plays the boot

Hang on. Why do what I do?

Frequently Asked Questions

Where does Mark live and will he travel to us?

Mark lives in Sydney but is happy to travel to other cities, States and countries.

Who does Mark actually work with?

Marks works with individuals and teams, at all levels of all businesses, government departments and associations. However, there are two particular groups he is often called to help out.

The first is those in management roles and he tends tpo help them with managing employees and managing their performance. The second is staff on the frontline who have problems dealing with customers, clients and the general public who are poorly behaved and at times downright difficult.

Does Mark just help people develop ‘Communication Skills’?

No. When helping employees at all levels of organisations, get the best from people – and what to do when they don’t – there’s a broad range of policies, programs and strategies which are incredibly useful and should be considered, but do not involve interpersonal communication to any significant degree. These are strangely, often overlooked but they work.

So Mark can help you develop polices, programs, and strategies as well as skills.

Does Mark just run workshops?

No he also speaks, coaches and writes. His approach depends on the type of event he’s being asked to contribute to and needs of individuals, teams and the organization as a whole.

How long are his presentations and workshops?

The short answer is ‘it depends’. It depends on the type of presentation, workshop or coaching session. It depends on how long he’s asked to ‘deliver’ for, the ‘topic’, the needs of the audience, what else is going on and has gone on, and the environment, and this is just for starters.

Do programs and workshops have to be delivered in one go?

No. Sometimes it’s best to run a workshop, for example, in just one day. But sometimes it’s best to break up a workshop or some other type of program, and run it over a few days or even weeks. This is one of the many things you van negotiate with Mark.

How much does Mark cost?

A good question and an important one. But unfortunately, the answer is it depends.  Just give Mark a call and talk to him about what you’re after.

Here’s something else I help you with  

Are you after someone to help take your presentation from good to great?

Are you after someone to help take your presentation from good to great?

I’ve been speaking and presenting for over 40 years to all sorts of audiences, on all sorts of topics and in all sorts of environments. I know how to take a presentation from good to great so let me help you.

Are you after a facilitator, chairperson, host or rapporteur?

Are you after a facilitator, chairperson, host or rapporteur?

I’m an experienced facilitator, chairperson, host and rapporteur and I’ve worked in some tough environments. I know how to keep people on track while at the same time getting the best from them.

Are you after a Speaker, Trainer, Coach or Writer? Or not sure?