How I help you

to get the behaviour, communication and performance you want

Are you after help for yourself or someone else?

I help:

1) CEOs, Managers and Business Owners get the best possible behaviour, communication and performance from staff and colleagues; and

2) frontline staff get the best possible behaviour, communication and performance from customers, clients and the general public.

And perhaps more importantly, I help them with what to do if they don’t.

In a nutshell, I help you Get the Best from Staff, Colleagues and Customers and help you Master Tough Conversations and Deal with Difficult People.

The result is a workplaces which is efficient, effective and productive. One which is respectful and supportive. And one where staff are treated fairly, communication is open and courteous, conflict is addressed early and there is a culture of cooperation.

Perhaps you’re from one of the two groups above. Or perhaps you’re from an area like Human Resources, People Management or Learning and Development. And perhaps you’re looking for something for yourself, your team or for others in the organisation. But no matter what, give me a call or send me a message and tell me what you’re after.

I help you solve three main problems

I help you create the workplace you want by helping you solve three main problems:

How to have Staff Work in Harmony

How to have Staff Work in Harmony

How to Master Tough Conversations

How to Master Tough Conversations

How to Deal with Difficult People

How to Deal with Difficult People


I help you through my Speaking, Training, Coaching, Writing & Videos

I have over 40 years experience as a speaker, trainer, coach and author, working with all sorts of people in all sorts of environments and with all sorts of issues. And more recently I’ve become a video blogger – such are the times in which we find ourselves.

Every person, every group and every organisation is different and at different times will need a different approach or combination of approaches. So I’ll work with you and I’ll listen to you, to find out what you’re after and what will will work best – for you, your colleagues, your team and your whole organisation.

And in case you need to put our time together under a particular umbrella, my work fits neatly into the fields of leadership, management, team building, workplace culture, customer service, employee engagement, people skills, interpersonal communication and human relationships.

You walk away with three things you won’t get anywhere else

I pride myself in giving you strategies which are practical, down-to-earth and realistic – ones that actually work in the real world because after all, that’s where it counts. And to do this, I give you:

Personal Conversation Scripts

Personal Conversation Scripts

First, not only will you get sets of realistic strategies, you’ll get a set of down-to-earth practical scripts with what to say and when to say it. Even better still, I help you tailor these to fit your specific needs.

Essential Non-Verbal Techniques

Essential Non-Verbal Techniques

Second, I also leave you with what to sound like – the Vocal Code – and what to do and what to look like when you’re saying it – the Visual Code.  Together with what to say, you’re set to inform, influence and inspire.

Real-Word Simulation

Real-Word Simulation

And third, I help you develop the skills to deliver strategies and techniques in the real world – because that’s where it counts. But I don’t waste your time with old fashioned role-plays; I use something that works.

Here’s a FREE ebook for you to download: Why Teachers should give traditional role-plays the boot

A short video about why I do what I do

Frequently Asked Questions

Where does Mark live and will he travel to us?

Mark lives in Sydney but is happy to travel to other cities, States and countries.

Who does Mark actually work with?

Marks works with individuals and teams, at all levels of all businesses, government departments and associations. However, there are two particular groups he is often called to help out.

The first is those in management roles and he tends tpo help them with managing employees and managing their performance. The second is staff on the frontline who have problems dealing with customers, clients and the general public who are poorly behaved and at times downright difficult.

Does Mark just help people develop ‘Communication Skills’?

No. When helping employees at all levels of organisations, get the best from people – and what to do when they don’t – there’s a broad range of policies, programs and strategies which are incredibly useful and should be considered, but do not involve interpersonal communication to any significant degree. These are strangely, often overlooked but they work.

So Mark can help you develop polices, programs, and strategies as well as skills.

Does Mark just run workshops?

No he also speaks, coaches and writes. His approach depends on the type of event he’s being asked to contribute to and needs of individuals, teams and the organization as a whole.

How long are his presentations and workshops?

The short answer is ‘it depends’. It depends on the type of presentation, workshop or coaching session. It depends on how long he’s asked to ‘deliver’ for, the ‘topic’, the needs of the audience, what else is going on and has gone on, and the environment, and this is just for starters.

Do programs and workshops have to be delivered in one go?

No. Sometimes it’s best to run a workshop, for example, in just one day. But sometimes it’s best to break up a workshop or some other type of program, and run it over a few days or even weeks. This is one of the many things you van negotiate with Mark.

How much does Mark cost?

A good question and an important one. But unfortunately, the answer is it depends.  Just give Mark a call and talk to him about what you’re after.

Here’s something else you might be looking for 

Are you after someone to help take your presentation from good to great?

Are you after someone to help take your presentation from good to great?

I’ve been speaking and presenting for over 40 years to all sorts of audiences, on all sorts of topics and in all sorts of environments. I know how to take a presentation from good to great so let me help you.

Are you after a facilitator, chairperson, host or rapporteur?

Are you after a facilitator, chairperson, host or rapporteur?

I’m an experienced facilitator, chairperson, host and rapporteur and I’ve worked in some tough environments. I know how to keep people on track while at the same time getting the best from them.

Are you after a Speaker, Trainer, Coach or Writer? Or not sure?