Have Staff Work Well Together

The Concept of Best Practice Behaviour

The Problem

The world’s getting more and more complex – not less. We’re communicating with more and more people, in more and more ways and more and more often.

We mightn’t be in the same office as them. We mightn’t be in the same city or even the same country. But nonetheless, we’re interacting with, and we need to get on with, more and more people.

But there’s a problem. Or a challenge if you like. And it’s this: Not everyone is good at working with other people.

The solution

We need to act and we need to act now

If we want our workplaces, our homes and our community groups to run smoothly, we need to do something. And we need to do it now. We need to help people get on with others and help them to put their best foot forward – first time, every time.

We need to help them behave, communicate and ultimately perform, in the best possible way.

And the way to do it is by helping them, and whole organisations, step up to and embrace the principles and strategies encompassed in what I call Best Practice Behaviour

Best Practice Behaviour To The Rescue

Best Practice Behaviour gives us the framework we need to get the best from people. First we have Declare Standards – this is what we expect from people. Then we have Develop Capacity – which is all about helping staff to live up the expectations. And third we have Normalise Success which is all about making sure living up to expectations is what staff do every day, not just something to be admired when it happens every now and then.

Best Practice Behaviour is essential for our future success in business, government, schools, families, community and life itself.  And it applies to management, leadership, customer service, teamwork, employee engagement and whatever else because these are just contexts. They’re just contexts in which Best Practice Behaviour needs to occur.

When we fail to live up to Best Practice Behaviour, the result is disharmony and conflict, and low morale and extra stress. So to cope, we find ourselves putting band-aids on problems.

And the problems with band-aids? They’re temporary and they fall off.

A short video

A short explanation of the concept of Best Practice Behaviour.

Are you after a Speaker, Trainer, Coach or Writer? Or not sure?

Let’s talk.  There’s no obligation to go any further. And I’m happy to listen even if all you want to do is get something off your chest and leave it at that.

Tell me what’s on your mind, what your issues are, what you feel the problem is, or what you think you or your team could benefit from. Or if you’re pretty certain, just tell me what you want.

Getting in contact is easy. The three easiest things to do are:

Book a day and time for me to call you using my Online Calendar.

Send me a message by using the form on my Contact Page.

Send me an email:  mark@markmcpherson.com.au

See how Mark can help you

Master Tough Conversations

because sometimes you need to speak up and say what needs to be said

Read more

Deal With Difficult People

because sometimes people don’t do ‘the right thing’ and you need to do something about it

Read more