Best Practice Behaviour

How to have staff always put their best foot forward

The Problem

The world’s getting more and more complex.

The world’s getting more and more complex – not less. We’re communicating with more and more people, in more and more ways and more and more often.

We’re all having to work with, and get on with, more and more people.

But there’s a problem – a challenge if you like. And it’s this: Not everyone is good at working with other people..

Some people don’t know how to behave.

Some people don’t seem to know what’s acceptable and what’s not – they don’t seem to know what’s polite and what isn’t. But they’re not necessarily bad people. They simply don’t know the right way to behave.

They only care about themselves

Some of them seem to think their own happiness is all that matters. Being happy is fine but only caring about yourself being happy is not. And sadly, there’s a bunch of people around who’ve become very self-absorbed. They’re not so much into ‘the pursuit of happiness’ as into ‘the pursuit of themselves’.

They think they can say whatever they like

Then there are those who think it’s okay to say whatever they like – and to whom they like and whenever they like. They like to express themselves without any boundaries. And they like to excuse themselves because they’re just ‘exercising their right to free speech’.

Now don’t get me wrong. I like free speech. It’s a good thing. But it doesn’t mean you can be mean, nasty degrading, sexist or whatever and just brush it off by saying everyone has a right to their own opinion.

They like to put people into boxes

And there are those who are way too quick to put labels on other people. They’re not necessarily being nasty. They’re not necessarily trying to put anyone down. But nonetheless, the labels are at best unhelpful, and at worst destructive.

In some cases, these ‘labellers’ tag people with derogatory terms. These are the sort of people who’ll label a female colleague as pushy or an upstart when all she’s done is speak up in exactly the same way as her male colleagues have done.

And we can all be a little sloppy

We’re not bad people. We know right from wrong and we’re fair, honest and compassionate. But here’s the thing: we’re busy. And it means despite our best intentions, we can get a bit sloppy and a bit careless in the way we conduct ourselves.

The solution

We need to act and we need to act now.

So, if we want our workplaces, our homes and our social lives to run smoothly, we need to do something. And we need to do it now. We need to create environments where people put their best foot forward – first time, every time. We need to create environments where it’s easy for people to do ‘the right thing’.

And the way to do it is by stepping up to and embracing the principles and strategies encompassed in what I call Best Practice Behaviour

Best Practice Behaviour To The Rescue.

An essential framework

Best Practice Behaviour gives us the framework we need to get the best from people. First we have Declare Standards – this is what we expect from people. Then we have Develop Capacity – which is all about helping staff to live up the expectations. And third we have Normalise Success which is all about making sure living up to expectations is what staff do every day, not just something to be admired when it happens every now and then.

Best Practice Behaviour is essential for our future success in business, government, schools, families, community and life itself.  And it applies to management, leadership, customer service, teamwork, employee engagement and whatever else because these are just contexts. They’re just contexts in which Best Practice Behaviour needs to occur.

Without it, we’re in trouble

When we fail to live up to Best Practice Behaviour, the result is disharmony and conflict, and low morale and extra stress. So to cope, we find ourselves putting band-aids on problems.

And the problems with band-aids? They’re temporary and they fall off.

Where to from here?

Choose a date and time for Mark to call you using his Online Calendar.

Send Mark a message by using his Contact Page.

 And just before you go ….

… here’s a short video of Mark explaining a few things about Best Practice behaviour.

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