Hi. I’m Mark McPherson.
I’m a Workplace Behaviour and Communication Skills Strategist. I help you get the Results, Respect and Resilience you deserve.
Do you, your colleagues or your staff ever have to ….
Work with someone who’s not a team player? Someone who thinks they’re better than the rest of you? Who thinks as long as they’re happy, nothing else matters? Who doesn’t share resources? Who only helps out when asked?
Tell people things you wish you didn’t have to tell them? Like tell a team member their work isn’t good enough? Tell someone above you their comments were offensive? Tell a friend you’re concerned about their welfare?
Contend with bad behaviour? Deal with someone who’s lazy or rude? Cope with someone who’s a know-it-all. Put up with someone who belittles or undermines? How about a staff member who thinks the rules don’t apply to them?
One, two or all three? Well, it doesn’t matter because they’re related. They’re all People Problems and they’re all exhausting.
If you don’t get on top of them, they lower morale, lower productivity and lower results. Your self-esteem takes a nose-dove. And you lose respect from staff, clients and those above.
I know the pain. It’s because I’ve been in your shoes. But I also know the joy of having people work together in harmony. Of having people embrace high standards, be psychologically safe, be diplomatically assertive and respectful.
I have over 45 years experience and I know what works and what doesn’t. I work in the areas of Leadership, Management, Customer Service, Personal Relationships and People Skills. I’m a speaker, trainer, coach and author.
I work with you to develop a tailor-made solution to fit your particular needs. I help you develop a set of personalised practical strategies you can immediately use. And I help you develop the skills and confidence to deliver them in the real world, where it counts.
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