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A one-page brochure of Mark’s services and how he can help you

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FREE video series: The 11 essential non-verbal communication skills

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How to deal with people who are poorly behaved or difficult: a list of strategies

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The problems with role-plays and how we can do better: A resource for trainers.

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How to plan, organise and manage a Question & Answer session

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52 Types Of Difficult People: An Annotated List

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