Mark’s Blog

Hi, I’m Mark McPherson. Every week for 52 weeks I post a blog about of one of my 52 types of poorly behaved and difficult people.

Two weeks ago I published a blog about Type 35: The Put-Down Merchant. And in that blog I outlined one of my top strategies for dealing with put-downs. The strategy features in my free list of top strategies.

Anyway, a few people asked for some more information about it. So I’ve produced a short video explaining the strategy in a bit more detail.

The special strategy comes in 4 steps.

The special strategy is made up of 4 steps as follows:

1. You tell the person: “What you just said.” or “When you said ……..”

<<That is, you let them know what you’re talking about.>>

2. You tell them it seemed like: a put-down; it was designed to hurt; they were having a dig at you; they were trying to embarrass you; etc.

<<That is, you let them know you’re onto them.>>

3. You then ask them: “Have I interpreted your comments correctly?”; “Was that what you were trying to do?”; etc.

<<That is, you put them on the spot but without putting them down.>>

4. No matter what their answer is (for example, ‘Yes, they were having a go at you.’, ‘No they think you’re just being over sensitive.’, ‘They complain: How could you possibly think such a thing?’, ‘They say you just can’t take a joke.’ etc), you tell them it felt like a put-down and you want them to not say such things in the future.

<<That is, you assertively, yet diplomatically, tell them you didn’t like what they said and how it felt and you want them to refrain from making such comments in the future.>>

If you like to have a chat about the strategy, or any other aspect of how to deal with difficult people, just follow this link and choose a date and time for me to call you.

Cheers,

Mark.


So what are the next steps?

 Get Mark’s free resources such as:

How to deal with people who are poorly behaved and difficult: a list of strategies.   Click here.

Mark’s list of the top strategies for dealing with poorly behaved and difficult people is straightforward and down-to-earth.
You can get your free list of top strategies here.

52 types of difficult people: an annotated list.   Click here.

There are 52 types of poorly behaved and difficult people. And for convenience, Mark’s produced an annotated list of them.
You can get your free list of types here.

 Choose a day and time for Mark to call you. Click here.

Why not choose a time to talk to Mark? Maybe you’re after some help for your staff. Maybe you want to talk about some of the people you have to deal with. Or maybe you just want to get something off your chest. Well no matter what, booking a time has never been easier.
Click here and choose a time to have a chat with Mark.

 Be told when Mark posts a new blog. Click here.

Mark can send you a short email to let you know his latest blog is out. And yes, it will be short. All you have to do is click here.

All the very best and have a fabulous day,

Mark.

 Know when Mark posts a new blog or has other news to share.

Get a short email when Mark's posted a new blog or has other news to share. And yes, it will be short. All you have to do is click here.

 Contact Mark

If you'd like to speak to Mark, send him an email or get him to call you, it's easy. Just click here.

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