Strategies for Dealing with Difficult People: How to respond to put-downs.
Hi, I’m Mark McPherson. Every week for 52 weeks I post a blog about of one of my 52 types of poorly behaved and difficult people.
Two weeks ago I published a blog about Type 35: The Put-Down Merchant. And in that blog I outlined one of my top strategies for dealing with put-downs. The strategy features in my free list of top strategies.
Anyway, a few people asked for some more information about it. So I’ve produced a short video explaining the strategy in a bit more detail.
The special strategy comes in 4 steps.
The special strategy is made up of 4 steps as follows:
1. You tell the person: “What you just said.” or “When you said ……..”
<<That is, you let them know what you’re talking about.>>
2. You tell them it seemed like: a put-down; it was designed to hurt; they were having a dig at you; they were trying to embarrass you; etc.
<<That is, you let them know you’re onto them.>>
3. You then ask them: “Have I interpreted your comments correctly?”; “Was that what you were trying to do?”; etc.
<<That is, you put them on the spot but without putting them down.>>
4. No matter what their answer is (for example, ‘Yes, they were having a go at you.’, ‘No they think you’re just being over sensitive.’, ‘They complain: How could you possibly think such a thing?’, ‘They say you just can’t take a joke.’ etc), you tell them it felt like a put-down and you want them to not say such things in the future.
<<That is, you assertively, yet diplomatically, tell them you didn’t like what they said and how it felt and you want them to refrain from making such comments in the future.>>
If you like to have a chat about the strategy, or any other aspect of how to deal with difficult people, just follow this link and choose a date and time for me to call you.
So what are the next steps?
Get Mark’s free resources such as:
Mark’s list of the top strategies for dealing with poorly behaved and difficult people is straightforward and down-to-earth.
You can get your free list of top strategies here.
There are 52 types of poorly behaved and difficult people. And for convenience, Mark’s produced an annotated list of them.
You can get your free list of types here.
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