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Mark’s Blog

‘Chicken sexing’, learning and the subconscious.

I'm very interested in how the brain works, how we learn skills and how we apply those skills when we're 'back on the job'...

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How to be a Learning & Development rockstar

The path is clear. To be a ‘learning and development’ rockstar you have to create programs which get the best results when the learners...

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The Learning and Development Dilemma

The Learning and Development Dilemma: Use what works best, or go with what’s popular?

I want to be upfront so here goes. Most of the stuff I write is for free. But this brand new ebook is...

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Recent Posts
  • Webinar: How to Master Tough Conversations and Deal with Difficult People Wed 26 Aug 6pm
  • Tough Conversations: Don’t keep telling yourself it’s going to be tough
  • Tough Conversations: Deal with one concern, issue or problem at a time
  • Tough Conversations: Don’t expect them to agree with you.
  • Tough Conversations: Be prepared for responses, especially those you’d rather not get.
Categories
  • 52 Types of Difficult People
  • Best Practice Behaviour
  • Brilliant Customer Service
  • Deal with Difficult People
  • Education, Training and Learning
  • Guiding Principles
  • Master Tough Conversations
  • Presenting & Public Speaking
  • Real Life Rehearsals
  • strategies for dealing with difficult people
  • The Psychology of Human behaviour
  • What is a difficult person?
  • Work together in harmony
Mark’s Contact Details

+61 403 914 835

mark@markmcpherson.com.au

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© Copyright Mark McPherson 2019