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Mark’s Blog

The six essential ingredients for delivering a brilliant customer experience. Have you got them covered?

I'm on holidays I couldn’t be happier. I’m on holidays and sitting in one of my favourite cafes. And I’m looking forward to relaxing...

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Recent Posts
  • The 7 main problems with role-plays and how we can do better
  • Two things about failure we should accept
  • How to tell someone their behaviour is unacceptable: the FEWER script
  • Put-Downs: How to respond to them
  • FREE Video Series: the 11 Essential Non-Verbal Communication Skills
Categories
  • 52 Types of Difficult People
  • Best Practice Behaviour
  • Brilliant Customer Service
  • Deal with Difficult People
  • Education, Training and Learning
  • Master Tough Conversations
  • Presenting & Public Speaking
  • Real Life Rehearsals
  • strategies for dealing with difficult people
  • The Psychology of Human behaviour
  • What is a difficult person?
  • Work together in harmony
Mark’s Contact Details

+61 403 914 835

mark@markmcpherson.com.au

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