First, the video It has captions so you can watch in silence Second, the transcript. What's the one thing? Hi, I'm Mark McPherson. After a presentation...
Have you ever heard someone ask ‘Where are you from?’ Or perhaps ‘Where were you born?’ We know what they mean but here’s the...
#41: The Complainer We've all complained about something, right? Have you ever said to someone you’re unhappy about something? And gone on to say you...
It’s a tricky business Giving a compliment is easy, isn’t it? Well, yes. It is. But here’s the thing. If you’re not very careful...
I'm on holidays I couldn’t be happier. I’m on holidays and sitting in one of my favourite cafes. And I’m looking forward to relaxing...
Trevor asked for a second chance My friend Trevor told me a story and it went like this: "Earlier in the week I was at...
#37: The Patronizer: a devil in disguise. The Patronizer is condescending. How’s your little job going? It was a Saturday morning and as usual I was...
Twenty odd years ago we had a rule for my team at work. It went like this: “When we make a suggestion, put forward...
#38: The Dismissive type. Dismissive people are real downers. The Dismissive type of poorly behaved and difficult person let's you know they're not interested...