Part A. Courses open to the public: Administered by Mark McPherson Consulting
Dealing with Difficult People
When? Wednesday 6 October 2010.
How long? 1 day 9am to 4.30pm
Where? The inner city of Sydney - Newtown area
How much: $220 + GST = $242
To register or get more information, contact Mark
Participants will learn, for example, how to: identify the three things every difficult person has in common; the Nine Competencies for Dealing with Difficult People; how to develop and proclaim standards; getting the best out of similarities and differences in the way people think, feel, can do and behave; influence with integrity; how to identify underlying issues; label the transgression or violation (this is vital!); manage external influences; Communicate with R.E.A.L. F.L.A.I.R.; provide direction and help to people who need it; use SIDLI; use ITWYM; use FEWER; speak up and make it clear; be diplomatic and assertive; use RIT; develop confidence; use vocal cues, use verbal cues; use visual cues; use congruency; identify existing skills and expand on them; de stress; debrief; document incidents for public scrutiny; etc. More importantly, participants will develop: a repertoire of personalized strategies; and the social communication skills to deliver them.
How to be a Spectacular Presenter
Tuesday 12 and Wednesday 13 October 2010
2 days: 9.30am to 4.30pm both days.
Erskineville Town hall - Main Hall, Erskineville Rd, Erskineville.
Getting there: Train - get off to MacDonaldtown, Newtown or Erskineville Station.
Drive - there are places where all day parking is available so please ask mark.$320 + GST = $352
To register or get more information, contact Mark
How to use Real Life Rehearsals to teach any social skill you like
When? Thursday 15 October 2010.
How long? 1 day. 9.30am to 3.30pm
Where? The inner city of Sydney - Newtown area
How much: $180 + GST = $198
For information about the content of this workshop, click here.
To register or get more information, contact Mark
Part B. Courses open to the public: Administered by the Centre for Community Welfare Training (CCWT)
On the frontline - How to handle people who are sarcastic, rude, belligerent and nasty
When and where? Sydney: February 2010. Tues 9 & Wed 10
Batemans Bay: May 2010 Tues 25 & Wed 26.
Newcastle: June 2010, Thurs 25 & Fri 26.
How long? 2 days.
Cost: $370
To register: go to the home page of ACWA look for presenters and then click on Mark McPherson, or follow this link to go direct to these courses being conducted by Mark. Please contact Mark if you'd like to know more.