How to manage, handle and resolve conflict
Some conflict is very much out in the open, but sometimes it's not. Conflict can appear to be minor, such as in the case where there is a bit of a feeling of discomfort between people or where two employees give each other 'the cold shoulder, but it can also be much more serious. Workplace conflict lowers morale, increases stress, increases absences and staff turnover, lowers efficiency, lowers effectiveness and decreases productivity.
Mark has a solid track record in managing, handling and helping to resolve conflict. His combination of qualifications and experience, places him in a unique position to help others resolve conflict. Although he is a believer in always aiming and working towards a win-win outcome, he is a realist - it's simply not always going to work out that way.
Ask Mark how he can help you and your staff manage and resolve conflict, and manage and deal with difficult people.
Mark is versatile and uses a wide variety of delivery formats including keynote speeches, short talks, major presentations, workshops and seminars. Have a look at some information about Mark's keynote presentations or the different delivery formats he can use. In addition, Mark conducts both in-house and public programs. See what's on offer or ask him how he can help.
Mark's other services include
- Helping employees at all levels of all organizations: Handle all types of conversations; Deliver superior customer service; Engage and lead staff; and Be a spectacular presenter.
- Facilitating, hosting and 'emceeing' all types of meetings, conferences and professional learning events. Ask him how he can help.
- Helping teachers, educators and trainers develop the skills to use the advanced behaviour-rehearsal technique Real Life Rehearsals, and it's vital component Agent Provocateur Role-Plays, to teach any social communication they like!
- Helping teenagers and youth learn how to say 'no' to: a drunk driver and get home safely; alcohol and refuse to drink more than a planned limit; and more.
- Helping parents help their teenagers learn how to handle the real world of alcohol and alcohol-situations.